IT L2 Operations Engineer

Volkswagen Group

. Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs .

Posted 10/9/2026full-timeRemote • SpainMid-LevelSenior💰 €28,000 - €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 support for cloud-hosted applications, with strong capabilities in API troubleshooting, incident management, and operational task execution. Proficient in AWS services and technical writing, with a focus on automation and documentation.

Highest-signal resume keywords

Level 2 Support ExperienceAWS Operational UseAPI TroubleshootingTechnical Writing in EnglishMonitoring and Observability Tooling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux Command LineScripting in PythonScripting in BashSQL at Diagnostic LevelFOTA/OTA ExecutionIncident ManagementRunbook MaintenanceCloud Services DiagnosisAPI and Gateway Logs AnalysisBatch Job Supervision

Soft Skills

Collaboration in Distributed TeamsWillingness to LearnCommunication Skills

Tools & Technologies

AWS EC2AWS S3AWS CloudWatchJIRAConfluenceServiceNowGrafanaSplunkDatadogPostman

Industry Keywords

SLA-Driven Service EnvironmentTelematicsRemote DiagnosticsFleet APIsIncident Management Coordinator

Tech Stack

Tools & technologies

AWSCloudEC2GrafanaITSMLinuxPythonServiceNowSplunkSQL

About the role

Key responsibilities & impact

Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs
Diagnose across the stack, including application logs, interfaces, APIs, cloud services and device-to-cloud communication
Execute and monitor FOTA/OTA campaigns, validating rollout and performing rollback where required
Escalate to Level 3 development with documented, reproducible cases including reproduction steps, logs, impact scope and ruled-out causes
Perform recurring operational tasks including monitoring, health checks, batch job supervision and interface monitoring
Write and maintain runbooks and work instructions for every system under service
Absorb system-by-system knowledge transfer as each wave enters the service
Support major incident resolution under the Incident Management Coordinator
Contribute to shift-left by automating, documenting or moving recurring work to Level 1
Cover the Incident Management Coordinator seat during rotation after cross-training

Requirements

What you’ll need

Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally
3–5 years in Level 2 support, application operations or platform operations
Experience in an SLA-driven service environment
Experience working in an international, distributed team
3–5 years in Level 2 support of cloud-hosted applications or connected products
AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis
Linux command line and scripting in Python or Bash
API troubleshooting: REST and JSON, request tracing, API and gateway logs, Postman or equivalent
SQL at diagnostic level
Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar
ITSM tooling in daily use: JIRA, Confluence and ideally ServiceNow
Technical writing in English
English B2–C1
Willingness to be cross-trained on the Incident Management Coordinator seat and rotate between the two

Benefits

Comp & perks

100% Remote Work Model in Spain
Home Office Equipment Support
Flex Work Schedule
International Remote Work Policy
Career Development Trainings
Monthly Extra Allowances
VW Group and Partnership Brands Discounts
Employee Support Program