IT L2 Operations Engineer

Volkswagen Group

. Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs .

Posted 10/9/2026full-timeRemote • SpainMid-LevelSenior💰 €28,000 - €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Level 2 support for cloud-hosted applications, with strong capabilities in incident resolution, technical writing, and automation. Proficient in using monitoring tools and scripting for operational efficiency in an SLA-driven environment.

Highest-signal resume keywords

Level 2 Support ExperienceAWS Operational UseAPI TroubleshootingScripting in Python or BashMonitoring and Observability Tooling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Level 2 SupportCloud-Hosted ApplicationsAPI TroubleshootingScripting in PythonScripting in BashSQL Diagnostic LevelTechnical WritingIncident ManagementFOTA/OTA Campaign ExecutionOperational Task Monitoring

Soft Skills

Collaboration in Distributed TeamsKnowledge TransferIncident Management Coordination

Tools & Technologies

AWS EC2AWS S3AWS CloudWatchJIRAConfluenceServiceNowGrafanaSplunkDatadogPostman

Industry Keywords

SLA-Driven Service EnvironmentTelematicsRemote DiagnosticsFleet APIsIncident Management

Tech Stack

Tools & technologies

AWSCloudEC2GrafanaITSMLinuxPythonServiceNowSplunkSQL

About the role

Key responsibilities & impact

Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs
Diagnose across the stack, including application logs, interfaces, APIs, cloud services and device-to-cloud communication
Execute and monitor FOTA/OTA campaigns, validating rollout and performing rollback where required
Escalate to Level 3 development with documented, reproducible cases including reproduction steps, logs, impact scope and ruled-out possibilities
Perform recurring operational tasks including monitoring, health checks, batch job supervision and interface monitoring
Write and maintain runbooks and work instructions for every system under service
Absorb knowledge transfer from current teams as systems enter the service
Support major incident resolution under the Incident Management Coordinator
Contribute to shift-left by automating, documenting or pushing recurring issues back to Level 1
Cover the Incident Management Coordinator seat during rotation after cross-training
Help define the new service's runbooks, incident catalogue and ways of working during ramp-up

Requirements

What you’ll need

Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally
3–5 years in Level 2 support, application operations or platform operations
Experience in an SLA-driven service environment
Experience working in an international, distributed team
3–5 years in Level 2 support of cloud-hosted applications or connected products
AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis
Linux command line
Scripting in Python or Bash for diagnosis and routine automation
API troubleshooting: REST and JSON, request tracing, reading API and gateway logs, working with Postman or equivalent
SQL at diagnostic level
Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar
ITSM tooling in daily use: JIRA, Confluence and ideally ServiceNow
Technical writing in English
English B2–C1
Willingness to be cross-trained on the Incident Management Coordinator seat and rotate between the two
Availability for the Monday–Friday coverage window of 05:00–23:00 CET

Benefits

Comp & perks

100% Remote Work Model in Spain
Home Office Equipment Support
Flex Work Schedule
International Remote Work Policy
Career Development Trainings
Monthly Extra Allowances
VW Group and Partnership Brands Discounts
Employee Support Program
Attractive qualifications
Numerous benefits
Company health measures