IT L2 Operations Engineer

Volkswagen Group

. Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs .

Posted 10/9/2026full-timeRemote • SpainMid-LevelSenior💰 €28,000 - €37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 support for cloud-hosted applications, with strong capabilities in API troubleshooting, incident management, and technical writing. Proficient in using AWS services and monitoring tools to ensure operational excellence in a distributed team environment.

Highest-signal resume keywords

Level 2 Support ExperienceAWS Operational UseAPI TroubleshootingMonitoring Tooling ProficiencyTechnical Writing in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ServicesAPI TroubleshootingSQLLinux Command LineScripting in PythonScripting in BashFOTA/OTA ExecutionIncident ManagementRunbook MaintenanceBatch Job Supervision

Soft Skills

Knowledge TransferCollaborationProblem SolvingCommunication

Tools & Technologies

AWS EC2AWS S3AWS CloudWatchJIRAConfluenceServiceNowGrafanaSplunkDatadogPostman

Industry Keywords

SLA-Driven Service EnvironmentInternational Team ExperienceTelematicsRemote DiagnosticsFleet APIs

Tech Stack

Tools & technologies

AWSCloudEC2GrafanaITSMLinuxPythonServiceNowSplunkSQL

About the role

Key responsibilities & impact

Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs
Diagnose across application logs, interfaces, APIs, cloud services and device-to-cloud communication
Execute and monitor FOTA/OTA campaigns, validating rollout and performing rollback where required
Escalate to Level 3 development with documented, reproducible cases including reproduction steps, logs, impact scope and ruled-out causes
Perform monitoring, health checks, batch job supervision and interface monitoring
Write and maintain runbooks and work instructions for every system under service
Absorb knowledge transfer from current teams as systems enter the service
Support major incident resolution under the Incident Management Coordinator
Automate, document or shift recurring work to Level 1
Cover the Incident Management Coordinator seat during rotation after cross-training

Requirements

What you’ll need

Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally
3–5 years in Level 2 support, application operations or platform operations
Experience in an SLA-driven service environment
Experience working in an international, distributed team
3–5 years in Level 2 support of cloud-hosted applications or connected products
AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis
Linux command line and scripting in Python or Bash
API troubleshooting: REST and JSON, request tracing, API and gateway logs, and Postman or equivalent
SQL at diagnostic level
Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar
ITSM tooling: JIRA, Confluence and ideally ServiceNow
Technical writing in English
English B2–C1
Willingness to be cross-trained on the Incident Management Coordinator seat and rotate between the two

Benefits

Comp & perks

100% Remote Work Model in Spain
Home Office Equipment Support
Flex Work Schedule
International Remote Work Policy
Career Development Trainings
Monthly Extra Allowances
VW Group and Partnership Brands Discounts
Employee Support Program