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Senior Contact Center Agent – Automotive Topics
Volkswagen Group. Answer customer inquiries about products and services, including staff, website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a strong focus on resolving inquiries and complaints, utilizing CRM systems, and providing technical support. Proficient in German and English, with a solid understanding of the automotive industry.
Highest-signal resume keywords
Customer Care Specialist ExperienceNative-Level German ProficiencyCRM Systems ProficiencyHelp Desk Software ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-Solving SkillsCommunication Skills
Tools & Technologies
Help Desk SoftwareRemote Support Tools
Industry Keywords
Automotive IndustryCustomer Service RepresentativeTechnical SupportCustomer InquiriesProduct Malfunctions
About the role
Key responsibilities & impact- Answer customer inquiries about products and services, including staff, website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details
- Acknowledge and resolve customer complaints
- Process inquiries received via multiple channels
- Identify customer needs and assist customers using specific features
- Analyze and report product malfunctions
- Assist in training new employees when requested by management
- Update internal databases with information about technical issues and useful customer discussions
- Inform customers about new features and functionalities
Requirements
What you’ll need- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support tools
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Benefits
Comp & perks- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support