FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and relationship management, with a strong ability to resolve inquiries and provide tailored solutions. Proficient in using customer service ticketing systems and performing basic data analysis, while maintaining high standards of communication in English and Polish.
Highest-signal resume keywords
Customer Service ExperienceTicketing System ProficiencyExcellent English and Polish CommunicationFinancial/Payment KnowledgeProblem-Solving Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceData AnalysisTicketing SystemsRecord KeepingCustomer Relationship Management
Soft Skills
EmpathyOrganisational SkillsSelf-ManagementProactivityAttention to Detail
Industry Keywords
Financial Area KnowledgeCustomer FeedbackEscalation ManagementProfessional Customer ExperienceCustomer Complaints Handling
About the role
Key responsibilities & impact- Support customers daily by resolving inquiries and educating them about the product
- Provide the best solutions for customer needs and maintain close customer relationships
- Act as the first point of contact for Volt's customers
- Cooperate with technical and commercial internal teams
- Convey customer feedback about the product and participate in product development
- Respond promptly to inquiries from customers across Europe via a ticketing tool
- Answer customer questions as a Volt product expert
- Manage escalations and ensure high-quality service
- Handle customer complaints
- Maintain records of customer interactions, transactions, and complaints
- Identify improvement opportunities for customers
- Work with other teams to achieve a professional customer experience
Requirements
What you’ll need- At least 2 years of experience in a customer-facing role
- Experience working with customer service ticketing systems
- Excellent written and spoken English (minimum C1) and Polish
- Knowledge of the financial/payment area gained in previous roles
- Ability to perform basic data analysis tasks
- Empathy and professional attitude with a problem-solving mindset
- Excellent organisational and self-management skills with attention to detail
- Proactivity, initiative, and curiosity to learn about the industry, product, and customers
- Background checks required for all team members
Benefits
Comp & perks- Mostly remote work during the week
- Coworking spaces in Warsaw and Cracow (Loftmill)
- Monthly dedicated in-person coworking day at Puro Hotels in Cracow, Warsaw, and Gdansk
- Multisport card
- Medical insurance by Saltus
- Paid holidays
- One extra day off for your birthday
- Company-wide digital detox day off every two months
- Diversity and inclusion culture