Application & Contract Operations Representative

Volton Ελληνική Ενεργειακή

. Manage new applications during the post-sale stage .

Posted 10/27/2026full-timeAthens • GreeceJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing application processes, ensuring compliance with regulatory requirements, and maintaining data accuracy. Strong focus on customer experience and operational efficiency through effective communication and teamwork.

Highest-signal resume keywords

Sales Support ExperienceCRM Systems ProficiencyAttention To DetailCustomer-Oriented MindsetProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application ManagementDocument VerificationData AccuracyProcess TraceabilityOperational Efficiency

Soft Skills

Strong Communication SkillsOrganizational SkillsTeamworkService OrientationSense Of Responsibility

Tools & Technologies

SalesforceDocument Management Systems

Industry Keywords

Electricity SectorNatural Gas SectorMobile Telecommunications

About the role

Key responsibilities & impact

Manage new applications during the post-sale stage
Communicate daily with customers and follow up systematically to collect required documentation and complete applications on time
Use approved communication templates and secure digital channels to provide instructions and customer support
Handle documents and personal data according to company procedures
Monitor applications requiring additional information or corrections and ensure timely resolution
Identify and escalate complex cases, recurring pending issues, and operational problems
Ensure compliance with commercial policies, regulatory requirements, and financial control procedures
Apply approved review criteria to verify application accuracy and completeness
Escalate exceptions requiring further assessment or approval
Maintain complete records of actions and review outcomes for process traceability
Verify customer information and supporting documentation
Coordinate with internal teams to resolve outstanding issues and facilitate application processing
Reduce corrections, delays, and cancellations while improving application quality and operational efficiency
Support the smooth and timely activation of services and improve the overall customer experience

Requirements

What you’ll need

1–2 years of experience in Sales Support, Back Office, Customer Operations, or Contract Administration teams
Knowledge of the electricity and natural gas and/or mobile telecommunications sectors is required
Familiarity with CRM systems, particularly Salesforce, document management, and structured workflows will be considered a strong advantage
Strong attention to detail, data accuracy, and adherence to procedures
Excellent organizational skills, sense of responsibility, and ability to manage complex requests
Strong communication skills, demonstrating courtesy and professionalism
Customer-oriented mindset and commitment to delivering a positive customer experience
Teamwork, service orientation, and effective problem-solving skills

Benefits

Comp & perks

Competitive salary package aligned with your experience and expectations
Hybrid working model offering flexibility and work life balance
Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities)
Continuous learning culture with ongoing training and development opportunities
A dynamic, human-centric and high-performance work environment
Modern office spaces designed to enhance productivity and comfort
Great Place to Work–Certified company
Best Workplace for Women 2025 recognition
Employee First Culture
Silver Award for Employee-Centric Culture
Silver Award for Best Onboarding Initiatives