FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Back Office Representative
Volton Ελληνική Ενεργειακή. Manage and take full ownership of complex customer cases escalated from the Front Office, ensuring timely resolution and SLA adherence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer cases with a focus on timely resolution and adherence to service level agreements. Proficient in collaborating across teams to enhance case management processes and ensure compliance with regulatory requirements.
Highest-signal resume keywords
Customer Service ExperienceCase ManagementComplex Request HandlingCRM DocumentationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
CRM Software
Industry Keywords
Contact CenterBack Office OperationsEnergy SectorTelecommunication Sector
About the role
Key responsibilities & impact- Manage and take full ownership of complex customer cases escalated from the Front Office, ensuring timely resolution and SLA adherence
- Communicate with customers inbound and outbound to provide updates, clarifications, and confirm resolution, including activations, billing issues, and pending requests
- Handle specialized requests such as contract withdrawals/terminations, service changes, refunds, and commercial exceptions in line with company policies
- Collaborate with Billing, IT, Provisioning, and Collections teams to resolve issues and accelerate case resolution
- Ensure high-quality case handling, accurate CRM documentation, and compliance with internal procedures and regulatory requirements
- Identify recurring issues and contribute to process improvements and more efficient case management
- Report to the Contact Center Back Office Team Leader
Requirements
What you’ll need- 1-3 years in Customer Service, Contact Center, or Back Office Operations
- Experience in handling complex requests
- Previous experience in energy or telecommunication sectors is a plus
- Employees work on a five-day schedule with rotating shifts
- Availability for extended operating hours from 08:00 to 22:00, Monday to Friday
Benefits
Comp & perks- Indefinite Contract
- Attractive salary and bonus scheme
- Flexible hybrid working model
- Group health and medical insurance package
- Access to Volton products exclusively designed for our people
- Continuous training and professional development
- Career path opportunities within the company
- Modern offices with break out rooms and a restaurant-coffee shop
- Great Place to Work–Certified company
- Employee-first culture
- Silver Award for Employee-Centric Culture
- Silver Award for Best Onboarding Initiatives