Clinical Practice Manager

Vori Health

. Lead, coach, and develop the Patient Support team .

Posted 10/10/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Patient Support operations, including workflow establishment, team leadership, and performance monitoring. Proficient in managing clinician schedules, patient interactions, and compliance with healthcare regulations.

Highest-signal resume keywords

Patient Support Team LeadershipTelehealth ExperienceElectronic Health Record ManagementMedical Terminology KnowledgeBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Practice ManagementPatient Care PracticesScheduling CoordinationQuality AssuranceData AnalysisWorkflow ImprovementHIPAA ComplianceClinical DocumentationPerformance Metrics MonitoringOnboarding and Training

Soft Skills

Attention to DetailTime ManagementIndependent WorkCommunication SkillsCoaching and Feedback

Tools & Technologies

Microsoft SuiteGoogle SuiteSlackVideo Chat PlatformsElectronic Health Records

Industry Keywords

Healthcare RegulationsPatient Experience MetricsClinical OperationsSOP DevelopmentPatient Journey Improvement

About the role

Key responsibilities & impact

Lead, coach, and develop the Patient Support team
Establish Patient Support workflows, service standards, performance goals, policies, procedures, training materials, and SOPs
Monitor team performance, workload, productivity, service levels, quality, and patient experience metrics
Resolve or escalate complex patient questions and concerns across phone, email, chat, and other support channels
Improve the patient journey across scheduling, registration, clinical care, billing, and follow-up
Create and maintain clinician schedules and publish appointment availability in the electronic health record
Monitor clinician capacity, blocked time, time-off requests, appointment availability, and scheduling conflicts
Analyze and report clinician utilization, capacity, access, and operational performance indicators
Coordinate with external clinical service partners regarding availability, updates, scheduling, and billing information
Support patient scheduling and rescheduling when escalation or additional assistance is needed
Coordinate new clinician onboarding, including work schedules, onboarding plans, meetings, system access, scheduling configuration, and biographies
Provide administrative support to physicians, advanced practice providers, physical therapists, health coaches, registered dietitians, and other clinical team members
Coordinate with internal and external healthcare partners to support continuity of care and patient flow
Support patient video visits when directed by clinical leadership
Obtain outside medical records and upload records and supporting materials to patient charts
Notify clinicians when requested records or results are received
Securely transmit visit notes and documentation to patients, providers, and external organizations
Conduct daily checks to confirm clinical documentation reaches intended recipients
Coordinate referrals, external appointments, and other patient care needs
Communicate with external providers, facilities, insurance companies, and partners
Monitor patient intake information and patient/clinician communications, routing messages appropriately
Maintain accurate information in the electronic health record and other operational systems
Maintain compliance with HIPAA, confidentiality requirements, healthcare regulations, and company policies
Participate in quality-assurance meetings, audits, improvement projects, clinical research, and publication support
Develop, implement, and train teams on clinical and Patient Support policies and procedures
Maintain Clinical Operations and Patient Support SOP libraries
Identify opportunities to streamline workflows and improve service quality through technology and automation
Directly manage, recruit, onboard, train, evaluate, coach, and provide feedback to Patient Support team members
Build staffing and coverage plans and address employee-relations and performance concerns with People Operations
Participate in team huddles, meetings, and rounds with camera on when appropriate
Perform other projects and duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Telehealth experience
2+ years of experience working as a Medical Practice Manager/Operator, or administrative support to a clinical practice
Strong knowledge of medical terminology, office procedures, and patient care practices
Proficient with Microsoft Suite software such as Outlook, Word, Excel, and OneDrive
Strong attention to detail and commitment to providing high-quality care
Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment
Experience with video chatting
Experience with Google Suite, Slack, and electronic health records, or comfort learning new technology
Bilingual, written and spoken, in Spanish
Authorized or able to provide required documents to work in the United States
Bachelor’s degree in a related field preferred

Benefits

Comp & perks

Equity Options
Medical, dental, and vision coverage
Wellness programs
Mental health resources
401(k) plan and Roth options
Generous paid time off, including vacation days, holidays, and sick leave
Fully remote work environment
Training resources and Professional Development stipend
Paid parental leave
Employee Assistance Program (EAP)
Competitive pay based on experience, skillset and value brought to the team