Patient Engagement Specialist

Vori Health

. Reach out to at least 50-75 eligible members daily to explain Vori Health’s services and support for musculoskeletal and orthopedic care .

Posted 10/6/2026full-timeRemote • Tennessee • United States, CanadaJuniorMid-Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare client success and patient engagement, with a strong focus on building relationships and providing exceptional customer service. Proficient in utilizing customer management platforms and communication tools to effectively support members' needs and enhance their experience.

Highest-signal resume keywords

Healthcare Client SuccessZendesk ProficiencyExceptional Customer ServicePersuasive CommunicationBilingual in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Management PlatformsMicrosoft Office SuiteExcel ProficiencyElectronic Health RecordsVideo ChattingGoogle SuiteSlack Proficiency

Soft Skills

EmpathyRelationship BuildingAdaptabilityOrganizational SkillsProblem Solving

Industry Keywords

Musculoskeletal CareOrthopedic CarePatient EngagementEnrollment AdvisorCare Coordination

About the role

Key responsibilities & impact

Reach out to at least 50-75 eligible members daily to explain Vori Health’s services and support for musculoskeletal and orthopedic care
Respond to inbound inquiries by phone or email from marketing and outreach campaigns
Build trusting member relationships through active listening and empathy
Explain program benefits and services to members and their support networks
Convert prospective patients into active Vori members/patients
Provide inbound telephonic support and triage member needs to Care Teams for clinical support and care coordination
Obtain member consent and conduct enrollment surveys
Identify and escalate urgent member needs
Participate in coaching and development sessions and apply feedback to meet quality and productivity goals
Follow Care Team policies, procedures, escalation pathways, communication practices, and documentation standards
Complete training and stay current on Vori Health systems, tools, technology, partners, and expectations
Communicate member and provider feedback to marketing and leadership teams
Perform other projects and duties as assigned

Requirements

What you’ll need

2-5 years’ experience in healthcare client success, patient-facing/care delivery roles, high-performing enrollment advisor or associate positions, or highly consultative sales roles
Experience using Zendesk or a similar customer management platform
Proficient in Microsoft Office Suite, specifically Excel
Knowledge of best-in-class customer service practices
Proven record of providing exceptional customer experiences
Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present the program convincingly by phone
Persuasive communication skills
Ability to juggle multiple tasks and work under pressure while maintaining organized communications and documentation
Excellent verbal and written communication skills
Adaptability and comfort with ambiguity in a fast-paced startup environment
Experience with video chatting, Google Suite, Slack, electronic health records, or comfort learning new technology
Ability to identify and prioritize members’ needs and address urgent and important needs immediately
Ability to identify and collaborate on solutions to complex problems and drive continuous improvement
Authorized or able to provide required documents to work in the United States or Canada
Bilingual written and spoken Spanish and English is nice-to-have

Benefits

Comp & perks

Equity options
Medical, dental, and vision coverage
Wellness programs
Mental health resources
401(k) plan and Roth options
Generous paid time off, including vacation days, holidays, and sick leave
Fully remote work environment
Training resources
Professional Development stipend for further education
Paid parental leave
Employee Assistance Program (EAP)
Confidential counseling and support for personal or work-related challenges