Intake Specialist

Voxidea

. Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.

Posted 11/6/2026full-timeRemote • Guatemala, El Salvador, Honduras, Colombia, MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathetic communication and organizational efficiency. Proficient in managing client interactions and administrative tasks while maintaining confidentiality and discretion.

Highest-signal resume keywords

Customer Service ExperienceAppointment SettingBilingual CommunicationOrganizational SkillsLegal Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Calendar ManagementLegal Form CompletionInformation Flow ManagementRecord KeepingClient Needs Assessment

Soft Skills

Empathetic ListeningTime ManagementDiscretionConfidentialitySupportive Communication

Tools & Technologies

Windows LaptopMac LaptopStable Internet Connection

Industry Keywords

Customer InteractionContact Center ExperienceSales ExperienceBilingual (English and Spanish or Portuguese)Administrative Tasks

About the role

Key responsibilities & impact

Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
Collect important information to understand client needs and assess how the firm can help.
Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
Complete legal forms and manage records of customer interactions.
Schedule and coordinate consultations with legal experts.
Follow up with clients to ensure their needs are met or provide additional support.
Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.

Requirements

What you’ll need

Holds a bachelor’s degree.
Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
Is proficient in managing calendars and information flow with accuracy and efficiency.
Has previous experience in sales, customer service, or a legal background (preferred).
Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
Demonstrates excellent organizational and time-management skills.
Maintains discretion and confidentiality when handling sensitive information.
Permanently resides in Latin America.
Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Availability to work on weekends.

Benefits

Comp & perks

Biweekly Payments: Guaranteed with no deductions from our end.
Long-Term Opportunities: Build a lasting professional relationship with us.
Fully Remote: Work from the comfort of your home—no onsite travel required.
Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition.
Wellness Support: Access in-house psychological and wellness coaching services.
Professional Growth: Free training, language improvement sessions, and coaching programs.
Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.