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Voyc

Junior Technical Success Analyst

Voyc

. Assist with customer support queries under guidance, learning how to triage, prioritise and resolve issues .

Posted 11/7/2026full-timeRemote • South AfricaJunior💰 ZAR 20,000 - ZAR 25,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and a systems mindset while effectively communicating with customers and documenting processes. Capable of learning new tools quickly and adapting to a regulated environment, with a focus on attention to detail and methodical problem-solving.

Highest-signal resume keywords
Technical AptitudeAttention To DetailClear CommunicationCustomer-Facing ExperienceSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Methodical ApproachGenuine CuriosityOpenness To Feedback
Industry Keywords
Regulated IndustryFinancial ServicesInsuranceCompliance

About the role

Key responsibilities & impact
  • Assist with customer support queries under guidance, learning how to triage, prioritise and resolve issues
  • Support QA testing after every production release
  • Help prepare data and materials for monthly customer review sessions
  • Build a working understanding of the regulatory environment customers operate in
  • Document learnings for the benefit of the whole team
  • Take on increasing responsibility as familiarity with the platform, technology and regulatory environment grows

Requirements

What you’ll need
  • Technical aptitude and a systems mindset
  • Strong attention to detail and a methodical approach to following processes
  • Clear written and verbal communication
  • Genuine curiosity: you ask questions, chase down documentation and test your own understanding
  • Comfort learning new tools and systems quickly
  • Openness to close guidance and feedback, and the drive to apply it
  • Exposure to customer-facing work, data handling or a regulated industry (financial services, insurance, compliance) (nice to have)
  • Previous experience in SaaS (nice to have)

Benefits

Comp & perks
  • A market-related salary
  • Remote work with office space available
  • Caring, growth-focused team culture
  • Semi-flexible work hours (role dependent)
  • Forward-thinking leave policies
  • Company-sponsored lunches, travel and learning opportunities
  • An inclusive and representative workplace
  • More perks here