Account Manager

VSP Vision Care

. Manage assigned book of client business and advise on client service and operations-related issues .

Posted 11/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,656 - $92,328 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client service, with a strong focus on client satisfaction, retention strategies, and compliance with regulations. Capable of developing strategic initiatives and collaborating effectively with internal and external partners.

Highest-signal resume keywords

Account Management ExperienceClient Service ExperienceInterpersonal Communication SkillsKnowledge Of Insurance Platform TechnologiesProblem Identification And Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementAccount PlanningCompliance ManagementReporting InterpretationProject Team Participation

Soft Skills

Effective CommunicationInfluencing SkillsAdaptabilityProblem-Solving

Tools & Technologies

Insurance Platform Technologies

Industry Keywords

Client SatisfactionRetention StrategiesBusiness ObjectivesMarketing InitiativesAgile Environment

About the role

Key responsibilities & impact

Manage assigned book of client business and advise on client service and operations-related issues
Contribute to company-wide process development and strategic initiatives
Collaborate with internal and external business partners on growth, retention, client relationships, and satisfaction strategies
Develop and maintain relationships with clients, partners, brokers, and consultants
Serve as the primary service contact to achieve client satisfaction and retention
Market programs, products, and services to drive adoption within accounts
Facilitate client-related marketing initiatives
Develop and manage account plans with strategic objectives, communication, growth, and retention strategies
Maintain understanding of compliance-related state and federal regulations applicable to clients
Participate in key client meetings, in-person or virtually
Manage implementation processes to meet client requirements and performance standards
Address custom client requirements with internal and external business partners
Manage client contracts, compliance, evidence of coverage, and summary plan descriptions
Manage client and member communication strategies and collateral deployment
Compile and distribute reports
Interpret reporting requirements and position reports effectively to clients
Monitor clients for issues, escalate problems, and drive solutions

Requirements

What you’ll need

College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
For remote roles, high engagement in virtual environments, including maintaining camera presence during meetings
Must comply with Information Security and Privacy Policies and handle sensitive personal information appropriately

Benefits

Comp & perks

Eligible bonuses and commissions
VSP Vision benefits (details provided via benefits link)
Remote work arrangement (Work From Home)