Account Manager

VSP Vision Care

. Manage an assigned book of client business and advise on client service and operations-related issues .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,656 - $92,328 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client service, with a strong focus on relationship building, compliance understanding, and effective communication strategies. Proven ability to manage multiple projects and adapt to changing environments while driving client satisfaction and retention.

Highest-signal resume keywords

Account Management ExperienceClient Relationship DevelopmentCompliance KnowledgeInterpersonal Communication SkillsProblem Identification and Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServiceProject ManagementProcess DevelopmentReporting InterpretationImplementation ManagementMarketing InitiativesContract ManagementBusiness Objectives UnderstandingAgile Environment AdaptabilityInsurance Platform Technologies

Soft Skills

Effective CommunicationInfluencing SkillsCollaborationAdaptabilityProactive Monitoring

Industry Keywords

Client SatisfactionRetention StrategiesCompliance RequirementsState and Federal RegulationsVirtual EngagementSubstance Abuse Testing Compliance

About the role

Key responsibilities & impact

Manage an assigned book of client business and advise on client service and operations-related issues
Contribute to corporate-wide process development to improve customer service and support strategic initiatives
Collaborate with internal and external business partners on growth, retention, client relationship, and satisfaction strategies
Develop and maintain relationships with clients, partners, brokers, and consultants
Serve as the primary service contact to maintain client satisfaction and retention
Promote programs, products, and services to drive adoption within accounts
Facilitate client marketing initiatives and manage account plans covering strategic objectives, communication, growth, and retention
Maintain understanding of compliance requirements, including applicable state and federal regulations or mandates
Participate in key client meetings, in-person or virtually, including client partnership reviews, finalist meetings, site visits, and other client-required events
Manage implementation processes to ensure accounts meet requirements and performance standards
Address custom client requirements with internal and external business partners
Manage client contracts, compliance activities, evidence of coverage, and summary plan descriptions
Collaborate on client and member communication strategies and collateral deployment
Compile and distribute reports
Interpret reporting requirements and position reports effectively for clients
Monitor clients proactively, escalate issues, and drive solutions

Requirements

What you’ll need

College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
For remote roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings
Must comply with VSP Vision Information Security and Privacy Policies when accessing sensitive personal information
Must meet applicable pre-employment substance abuse testing requirements

Benefits

Comp & perks

Eligible bonuses and commissions may be included as part of the compensation package
VSP Vision benefits are available (specific benefits not detailed in the posting)