Account Manager

VSP Vision Care

. Manage assigned book of client business, serving as advisor on client service and operations-related issues .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,656 - $92,328 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client service, with a strong focus on relationship building, compliance understanding, and effective communication strategies. Proven ability to manage client implementations and address custom requirements while driving growth and retention.

Highest-signal resume keywords

Account Management ExperienceClient Service ExperienceInterpersonal Communication SkillsKnowledge Of Insurance Platform TechnologiesProblem Identification And Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementAccount Implementation ManagementCompliance ManagementReporting Requirements InterpretationStrategic PlanningMarketing Initiatives FacilitationContract ManagementBusiness Process DevelopmentAgile Environment AdaptabilityProject Team Participation

Soft Skills

Effective CommunicationInfluencing SkillsAdaptabilityProblem SolvingEngagement In Virtual Environments

Industry Keywords

Business AdministrationClient RetentionClient SatisfactionState And Federal RegulationsInsurance ComplianceClient ContractsBusiness ObjectivesCompetitive LandscapeClient Communication StrategiesVirtual Meeting Engagement

About the role

Key responsibilities & impact

Manage assigned book of client business, serving as advisor on client service and operations-related issues
Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives
Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction
Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements related to products and service offerings
Function as primary service contact to achieve and maintain high satisfaction levels and client retention
Market the value of programs, products, and services to gain adoption within each account
Facilitate client-related marketing initiatives
Develop and manage account plans with strategic objectives, communication, growth, and retention strategies
Maintain understanding of compliance-related items, including state and federal regulations or mandates applicable to the client base
Participate in key client meetings, in-person or virtually, including Client Partnership Review, finalist, Site Visit, and other client-required events
Develop and manage implementation processes to ensure client accounts are implemented according to requirements and performance standards
Address custom client requirements with internal and external business partners
Manage client contracts, compliance, and related activities, including contracts, evidence of coverage, and summary plan descriptions
Manage client and member communication strategies and collateral deployment collaboratively
Compile and distribute reports
Interpret reporting requirements and position reports to clients
Proactively monitor clients to identify problematic issues
Escalate client issues to appropriate business partners and drive solutions as needed

Requirements

What you’ll need

College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies
For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Must comply with applicable Information Security and Privacy Policies
Must meet work authorization and employment eligibility requirements applicable to the United States