Business Enablement Manager

VSP Vision Care

. Manage a team of business and systems analysts supporting enterprise-wide corporate projects and strategic initiatives .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $73,500 - $131,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing teams of business and systems analysts, ensuring high-quality project deliverables while effectively communicating and collaborating across departments. Proficient in analyzing complex systems and processes to enhance efficiency and support customer service and sales initiatives.

Highest-signal resume keywords

Team ManagementProject ManagementCustomer Service ExperienceInterpersonal CommunicationAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBusiness AnalysisProcess ImprovementData AnalysisSystem Applications Proficiency

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsProblem SolvingEmployee Relationship Management

Tools & Technologies

Spreadsheet ApplicationsWord Processing Applications

Industry Keywords

Customer ServiceSales EnvironmentOperational ProcessesService EnvironmentVSP Vision Information Security

About the role

Key responsibilities & impact

Manage a team of business and systems analysts supporting enterprise-wide corporate projects and strategic initiatives
Provide strategic direction and management for a complex service environment to ensure vital services and systems meet Customer Service and Sales business needs
Manage business analysts to ensure enterprise project deliverables meet high quality standards
Allocate staff according to business priorities and staff skills/development
Support project issue and resolution efforts, including analysis of critical project issues
Support standardization of platforms across sales, marketing, and customer service processes
Manage internal resources to clarify business needs and deliver agreed automated solutions
Manage expectations regarding agreements for meeting business needs
Educate business partners on applicable sales, service, and marketing technologies, functions, and processes
Coordinate with other units and departments on special requests, workflow issues, production issues, and escalated customer inquiries
Maintain effective communications within Business Enablement and externally
Act as a subject matter expert for operational processes in a sales and service environment
Establish effective relationships with direct reports and improve employee satisfaction
Manage interactions with outside vendors for maintenance and services

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Previous experience in a fast-paced customer service or sales environment
Demonstrated ability to provide services and support for complex systems or issues
Excellent interpersonal skills to facilitate, educate and build strong business partner relationships
Ability to communicate to all levels of the company
Strong organizational and project management skills
Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
Ability to analyze work processes and make recommendations to improve department efficiency
Excellent problem solving and analytical skills
Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format
For remote roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings
Must comply with VSP Vision Information Security and Privacy Policies; employees have access to sensitive personal information
Must pass pre-employment substance abuse testing