Customer Support

VSP Vision Care

. Ensure accurate, timely, and efficient customer support with general supervision .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on resolving complex inquiries and providing accurate information on products and services. Proficient in using multiple software programs and maintaining high standards of communication and documentation.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingQuality Assurance TestingDocumentation AccuracyE-Commerce SupportPayment Processing

Soft Skills

Interpersonal SkillsNegotiation SkillsDecision-Making SkillsRapport-Building SkillsDiscretion and Judgment

Tools & Technologies

Windows 10MS OfficeWired HeadsetRouter/Modem Connection

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailCustomer Support

About the role

Key responsibilities & impact

Ensure accurate, timely, and efficient customer support with general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners via telephone, in person, and internet/email
Provide support on prescriptions, plans, products, services, procedures, online purchasing, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and stock availability, contingent on line of business
Complete necessary documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems
Educate and influence customers and prospective customers on the value and benefits of company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions and escalate organization-wide issues
Maintain line-of-business customer service and support-level standards
Stay current on customer service policies, procedures, and product/service/solution information
Attend benefit fairs, open enrollment meetings, and client meetings and provide information, with occasional overnight travel as required by the line of business
Support Sales Representatives with customer-order inquiries as required by the line of business
Serve as a first point of contact for Sales Representatives as required by the line of business
Process claims based on business needs and workflow fluctuations as required by the line of business

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries
Effective written communication skills to document customer situations and prepare letters
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Candidates may be subject to a credit check if the position acts as a third-party administrator for processing payments
Windows 10 operating system
Intel Core i5-7500 processor or equivalent provided CPU
16GB DDR4 memory
256GB solid-state hard drive
Wired headset and wired connection to router/modem
Home internet download speed of 50 Mbps per user
Home internet upload speed of 10 Mbps per user
Loaded latency under 150 ms
High level of engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

OS (Provided)
CPU (Provided)
16GB 2X8GB 2666MHz DDR4 Memory (Provided)
256GB Solid State Hard Drive (Provided)
Wired Headset (Provided)
Cable/wire for wired connection (Provided)
Eligible bonuses and commissions may be included in the compensation package
VSP Vision benefits (details linked in posting)