Customer Support

VSP Vision Care

. Provide accurate, timely, and efficient customer support under general supervision .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and the ability to handle complex inquiries. Proficient in utilizing multiple software programs and maintaining high standards in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry HandlingQuality Assurance TestingClaims ProcessingDocumentation CompletionE-Commerce Knowledge

Soft Skills

Interpersonal SkillsRapport-BuildingDecision-Making SkillsNegotiation SkillsListening Skills

Tools & Technologies

Windows 10MS Office PackageInternet Browser SettingsWired HeadsetWired Router/Modem

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailEyewear

About the role

Key responsibilities & impact

Provide accurate, timely, and efficient customer support under general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners
Handle inquiries by telephone, in person, and via internet/email
Maintain in-depth knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and stock availability as applicable to the line of business
Complete documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints
Solve non-standard customer problems
Educate and influence customers and prospective customers on company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions
Suggest corrections, changes, or solutions and escalate organization-wide issues appropriately
Maintain line-of-business customer service and support-level standards
Stay current on customer service policies, procedures, and product/service information
Attend benefit fairs, open enrollment meetings, and client meetings when required, with occasional overnight travel
Support Sales Representatives with customer-order inquiries when required
Serve as first point of contact for Sales Representatives when required
Process claims based on business needs and workflow fluctuations when required

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries
Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills
Effective written communication skills
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
If acting as a third-party administrator for processing payments, subject to a credit check
Required home setup: Windows 10, Intel Core i5-7500 CPU, 16GB DDR4 memory, 256GB solid-state hard drive, wired headset, wired router/modem connection
Home internet requirements: 50 Mbps download, 10 Mbps upload, loaded latency below 150 ms
Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

Company-provided Windows 10 computer
Company-provided Intel Core i5-7500 CPU
Company-provided 16GB DDR4 memory
Company-provided 256GB solid-state hard drive
Company-provided wired headset
Camera presence during virtual meetings
Equal opportunity employment
Drug-free workplace
Pre-employment substance abuse testing