Customer Support

VSP Vision Care

. Ensure accurate, timely, and efficient customer support with general supervision .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and the ability to handle complex inquiries. Proficient in utilizing multiple software programs and maintaining high standards in customer support and quality assurance.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance TestingClaims ProcessingE-Commerce KnowledgePayment ProcessingEligibility Verification

Soft Skills

Interpersonal SkillsNegotiation SkillsDecision-Making SkillsRapport-Building SkillsListening Skills

Tools & Technologies

Windows 10MS Office PackageWired HeadsetHome Network Setup

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailEyewear

About the role

Key responsibilities & impact

Ensure accurate, timely, and efficient customer support with general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners
Handle inquiries by telephone, in person, and via the internet/email
Apply knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability as applicable to the line of business
Complete documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems
Educate and influence customers and prospective customers on company products, services, and solutions
Identify customer trends and communicate findings and recommended corrections to business partners, leaders, and divisions
Escalate situations with potential organization-wide impact
Maintain Customer Service and support-level standards
Stay current on policy, procedure, and product/service/solution changes
Attend benefit fairs, open enrollment meetings, and client meetings as applicable, with occasional overnight travel
Support Sales Representatives with customer-order inquiries as applicable
Serve as first point of contact for Sales Representatives as applicable
Process claims as applicable to business needs and workflow fluctuations

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries
Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills
Effective written communication skills
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
If acting as a third-party administrator for processing payments, subject to a credit check
Windows 10
Intel Core i5-7500 CPU
16GB DDR4 memory
256GB solid-state hard drive
Wired headset
Wired connection to router/modem
Home network download speed of 50 Mbps
Home network upload speed of 10 Mbps
Loaded latency below 150 ms
High level of engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

Company-provided OS, CPU, memory, hard drive, and wired headset
Wired connection cable provided
Remote work arrangement
Eligible bonuses and commissions may be included in the compensation package
VSP Vision benefits
Equal opportunity employment
Drug-free workplace
Pre-employment substance abuse testing