Customer Support

VSP Vision Care

. Provide accurate, timely, and efficient customer support under general supervision .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and the ability to manage complex inquiries. Proficient in utilizing multiple software programs and maintaining high engagement in virtual environments.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportQuality Assurance TestingDocumentation AccuracyClaims ProcessingE-Commerce KnowledgePayment ProcessingEligibility VerificationOrder/Shipping StatusStock AvailabilitySoftware Program Proficiency

Soft Skills

Interpersonal SkillsRapport-BuildingNegotiation SkillsDecision-Making SkillsDiscretion and Judgment

Certifications & Qualifications

Pre-Employment Substance Abuse Testing

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailManufacturingEyewearCustomer TrendsVirtual EngagementInformation SecurityPrivacy Policies

About the role

Key responsibilities & impact

Provide accurate, timely, and efficient customer support under general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners by telephone, in person, or internet/email
Apply knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability as applicable to the line of business
Complete required documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems and assist with issues requiring judgment
Educate and influence customers and prospective customers about company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions
Escalate situations with potential organization-wide impact
Maintain customer service and support-level standards
Stay current on customer service policies, procedures, and product/service/solution information
Attend benefit fairs, open enrollment meetings, and client meetings when required by the line of business
Support Sales Representatives with customer-order inquiries when required
Serve as a first point of contact for Sales Representatives when required
Process claims based on business needs and workflow fluctuations when required

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries
Effective written communication skills to document customer situations and prepare letters
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment when applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Candidates may be subject to a credit check if the position acts as a third-party administrator for processing payments
Required home internet and equipment: 50 Mbps download speed, 10 Mbps upload speed, loaded latency under 150 ms, wired connection to router/modem, and router/modem not provided
Must maintain camera presence during meetings and demonstrate high engagement in virtual environments for remote or hybrid roles
Must comply with information security and privacy policies when accessing sensitive personal information
Pre-employment substance abuse testing required

Benefits

Comp & perks

Company-provided Windows 10 computer
Company-provided Intel® Core™ i5-7500 CPU
Company-provided 16GB DDR4 memory
Company-provided 256GB solid-state hard drive
Company-provided wired headset
Work-from-home equipment support
Equal opportunity employer
Drug-free workplace
Eligible bonuses and commissions may be included in the compensation package
Occasional overnight travel opportunities/attendance at benefit fairs, open enrollment meetings, and client meetings, contingent on line of business