Customer Support

VSP Vision Care

. Provide accurate, timely, and efficient customer support with general supervision .

Posted 9/15/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle complex inquiries and provide effective solutions. Proficient in using multiple software programs and maintaining high standards of communication and problem-solving in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportQuality Assurance TestingPayment ProcessingClaims ProcessingDocumentation Completion

Soft Skills

Interpersonal SkillsRapport-BuildingNegotiation SkillsDecision-Making SkillsDiscretion and Judgment

Tools & Technologies

MS OfficeWindows 10Internet BrowserVirtual Meeting Tools

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailE-Commerce

About the role

Key responsibilities & impact

Provide accurate, timely, and efficient customer support with general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners by telephone, in person, or via internet/email
Apply line-of-business knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility, order/shipping status, and stock availability
Complete required documentation, letters, and forms
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems
Educate and influence customers and prospective customers about company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions
Escalate situations that may have organization-wide impact
Maintain line-of-business customer service and support-level standards
Stay current on customer service policies, procedures, and product/service information
Depending on line of business, attend benefit fairs, open enrollment meetings, and client meetings
Depending on line of business, support Sales Representatives with customer-order inquiries or serve as their first point of contact
Depending on line of business, process claims based on business needs and workflow fluctuations

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries
Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills
Effective written communication skills
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Credit check required if the position acts as a third-party administrator for processing payments
Windows 10
Intel® Core™ i5-7500 CPU or equivalent provided equipment
16GB DDR4 memory provided equipment
256GB solid-state hard drive provided equipment
Wired connection to router/modem required; router/modem not provided
Minimum download speed of 50 Mbps per user on home network
Minimum upload speed of 10 Mbps per user on home network
Loaded latency below 150 ms
High engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

Company-provided OS, CPU, memory, hard drive, and wired headset
Eligible bonuses and commissions may be included in the compensation package
Remote work arrangement
Occasional overnight travel opportunities/requirements depending on line of business