Customer Support

VSP Vision Care

. Ensure accurate, timely, and efficient customer support with general supervision .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and support, effectively managing complex inquiries while utilizing problem-solving and communication skills. Proficient in handling multiple software programs and maintaining high engagement in virtual environments.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry HandlingQuality Assurance TestingDocumentation CompletionClaims ProcessingE-Commerce Knowledge

Soft Skills

Interpersonal SkillsNegotiation SkillsDecision-Making SkillsRapport-Building SkillsDiscretion and Judgment

Tools & Technologies

Windows 10MS Office PackageInternet Browser SettingsWired HeadsetWired Router/Modem

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailCustomer Support Standards

About the role

Key responsibilities & impact

Ensure accurate, timely, and efficient customer support with general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners via telephone, in person, or internet/e-mail
Apply knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability as applicable to the line of business
Complete necessary documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems
Educate and influence customers and prospective customers on the value and benefits of company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions; suggest corrections, changes, or solutions
Escalate situations with potential organization-wide impact
Maintain line-of-business customer service and support-level standards
Stay current on customer service policies, procedures, and product/service/solution information
Attend benefit fairs, open enrollment meetings, and client meetings when required; occasional overnight travel may be required
Support Sales Representatives with customer-order inquiries when required
Serve as first point of contact for Sales Representatives when required
Process claims based on business needs and workflow fluctuations when required

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries
Effective written communication skills to document customer situations and prepare letters confirming agreements
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use appropriate discretion and judgment when applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
If acting as a third-party administrator for processing payments, candidates will be subject to a credit check
Required home setup: Windows 10, Intel Core i5-7500 CPU, 16GB DDR4 memory, 256GB SSD, wired headset, wired router/modem connection, 50 Mbps download speed, 10 Mbps upload speed, and loaded latency below 150 ms
Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

OS (Provided)
CPU (Provided)
16GB 2X8GB 2666MHz DDR4 Memory (Provided)
256GB Solid State Hard Drive (Provided)
Wired Headset (Provided)
Cable/wire for wired connection (provided)
Eligible bonuses and commissions may be included as part of the compensation package
VSP Vision benefits