Customer Support

VSP Vision Care

. Ensure accurate, timely, and efficient customer support with general supervision .

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support, effectively managing inquiries and resolving issues while maintaining high service standards. Proficient in utilizing multiple software programs and tools to enhance customer interactions and support sales processes.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Verbal CommunicationMS Office ProficiencyInternet Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingQuality Assurance TestingDocumentation AccuracyE-Commerce KnowledgePayment ProcessingEligibility VerificationOrder/Shipping Status ManagementStock Availability AssessmentNegotiation SkillsDecision-Making Skills

Soft Skills

Interpersonal SkillsRapport-Building SkillsListening SkillsDiscretion and JudgmentAbility to Work in Fast-Paced Environment

Tools & Technologies

Windows 10MS Office PackageWired HeadsetHome Network SetupVirtual Meeting Tools

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailCustomer Support Standards

About the role

Key responsibilities & impact

Ensure accurate, timely, and efficient customer support with general supervision
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners
Handle inquiries by telephone, in person, and via internet/email
Apply knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order/shipping status, and stock availability as applicable to the line of business
Complete documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems
Educate and influence customers and prospective customers on the value and benefits of company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions
Suggest corrections, changes, or solutions and escalate issues with organization-wide impact
Maintain Customer Service and support-level standards
Stay current on Customer Service policies, procedures, and product/service/solution information
Attend benefit fairs, open enrollment meetings, and client meetings when required by the line of business
Support Sales Representatives with customer-order inquiries when required
Serve as first point of contact for Sales Representatives when required
Process claims based on business needs and workflow fluctuations when required

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries
Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills
Effective written communication skills
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Candidates may be subject to a credit check if the position acts as a third-party administrator for processing payments
Windows 10
Intel Core i5-7500 CPU or equivalent provided equipment
16GB DDR4 memory
256GB solid-state hard drive
Wired headset
Wired connection to router/modem
Home network download speed of 50 Mbps
Home network upload speed of 10 Mbps
Loaded latency under 150 ms
Must maintain camera presence during meetings and demonstrate high engagement in virtual environments

Benefits

Comp & perks

OS (Provided)
CPU (Provided)
16GB 2X8GB 2666MHz DDR4 Memory (Provided)
256GB Solid State Hard Drive (Provided)
Wired Headset (Provided)
Wired connection cable to router/modem (provided)
Eligible bonuses and commissions may be included as part of the compensation package
VSP Vision benefits
Equal opportunity employment
Drug-free workplace