French Bilingual Customer Support

VSP Vision Care

. Ensure accurate, timely, and efficient customer support .

Posted 9/24/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on resolving complex inquiries and providing accurate information regarding products and services. Proficient in using multiple software programs and maintaining high standards of communication and problem-solving in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual CommunicationProblem-Solving SkillsMS Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportQuality Assurance TestingClaims ProcessingInternet KnowledgeNegotiation Skills

Soft Skills

Effective CommunicationInterpersonal SkillsRapport-BuildingDiscretion and JudgmentListening Skills

Tools & Technologies

Windows 10MS OfficeWired HeadsetRouter/Modem Connection

Industry Keywords

Call CenterInsuranceTelecommunicationsRetailE-Commerce

About the role

Key responsibilities & impact

Ensure accurate, timely, and efficient customer support
Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners via telephone, in person, or internet/email
Provide information regarding prescriptions, plans, products, services, procedures, online purchasing, e-commerce, payments, eligibility, orders, shipping, and stock availability as applicable to the line of business
Complete documentation, letters, and forms accurately
Perform quality assurance testing for company software
Research and resolve issues and complaints and determine appropriate resolutions
Solve non-standard customer problems
Educate and influence customers and prospective customers on company products, services, and solutions
Identify customer trends and communicate them to business partners, leaders, and divisions
Suggest corrections, changes, and solutions and escalate organization-wide issues appropriately
Maintain line-of-business customer service and support-level standards
Stay current on customer service policies, procedures, and product/service information
Attend benefit fairs, open enrollment meetings, and client meetings when required by the line of business
Provide information at events and attend occasional overnight travel when required
Support Sales Representatives with customer-order inquiries when required
Serve as first point of contact for Sales Representatives when required
Process claims based on business needs and workflow fluctuations when required

Requirements

What you’ll need

One to two years of customer service experience handling moderate to complex customer inquiries
Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Must be bilingual and able to fluently speak two languages
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal and written communication skills
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiation, and decision-making skills
Ability to use discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
If acting as a third-party administrator for processing payments, subject to a credit check
Windows 10
Intel Core i5-7500 CPU
16GB DDR4 memory
256GB solid-state hard drive
Wired headset
Wired connection to router/modem
Minimum 50 Mbps download speed
Minimum 10 Mbps upload speed
Loaded latency below 150 ms
For remote or hybrid roles, must demonstrate high engagement in virtual environments, including camera presence during meetings

Benefits

Comp & perks

Equal opportunity employer
Drug-free workplace
Pre-employment substance abuse testing
Company-provided operating system, CPU, memory, hard drive, and wired headset
Home wired internet connection requirements with provided cable/wire
Remote work arrangement