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Operations Manager
VSP Vision Care. Manage centralized operations for Ventures and current and future acquired practices .
About the role
Key responsibilities & impact- Manage centralized operations for Ventures and current and future acquired practices
- Manage people, processes, and systems related to central operations
- Define, plan, implement, and optimize central operational processes, systems, and procedures
- Collaborate with internal and external business partners to create best-practice operations
- Oversee implementation, updates, administration, and monitoring of centralized practice management software
- Oversee management of practices’ prior software until changed
- Drive care-focused efficiencies, best practices, and high-quality eye care across practices
- Improve supply chain planning and operations while building business efficiencies and scale
- Manage continual improvement of supply chain, centralized software and hardware, vendor management, and PMS software
- Forecast additional employee needs as Ventures grows and expands locations
- Define, implement, and ensure product price and availability optimization analysis
- Establish market differentiation through efficiencies, service, patient focus, and expertise
- Manage within department budget and assess growth needs aligned with practice acquisitions
Requirements
What you’ll need- Bachelor’s degree in related field or equivalent experience
- Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
- Demonstrated knowledge of third-party plan configuration
- Direct experience in revenue cycle management and insurance credentialing
- Familiarity with optical industry practices and procedures
- Demonstrated understanding of point of sales (POS) systems and inventory management
- Strong business acumen, including experience working with KPIs and other performance metrics
- Experience in the optometric industry with a strong understanding of optical office flow, optical software, planning and supply chain management
- Proven experience managing external vendors, employees and products at multiple locations
- Demonstrated ability to supervise and effectively communicate workplace changes
- Demonstrated ability to develop plans to accommodate growth
- Demonstrated ability to analyze and improve work processes
- Highly organized and able to adapt to quickly changing priorities
- Self-motivated and driven toward achievement of long-term goals
- Able to develop, work against, and meet tight and aggressive deadlines and goals
- Ability to travel 30% of the time
- For remote or hybrid roles, high engagement in virtual environments, including maintaining camera presence during meetings
Benefits
Comp & perks- Eligible bonuses and commissions may be included as part of the compensation package
- VSP Vision benefits (details linked in posting)