Sales Support Specialist

VSP Vision Care

. Proactively support servicing and account administration for clients, partners, brokers, and consultants .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service capabilities, effectively managing account implementations and administrative tasks while ensuring client satisfaction. Proficient in communication and organizational skills to support client development and maintain accurate records.

Highest-signal resume keywords

Client Service ExperienceAccount Implementation ManagementExcellent Communication SkillsProficient With MS OfficeOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account AdministrationClient Development PlansSales Automation SystemData ManagementProblem IdentificationPlan Design SupportOpen Enrollment PresentationsDocumentation CoordinationAgile Environment AdaptabilityClient Requirement Verification

Soft Skills

Interpersonal SkillsOrganizational SkillsAdaptabilityCommunication SkillsCollaboration

Industry Keywords

Client SatisfactionSales ActivitiesBusiness ObjectivesProspect RecordsInternal RelationshipsVirtual EngagementHigh Volume ManagementClient ChangesRenewals ProcessingImplementation Timelines

About the role

Key responsibilities & impact

Proactively support servicing and account administration for clients, partners, brokers, and consultants
Support administrative sales activities for qualifying and quoting prospects, installing new clients, making client changes, processing renewals, and open enrollment
Build and maintain internal relationships with account managers, sales personnel, and business partners to understand customer requirements
Support client development plans and assigned projects aligned with strategic objectives, communication, growth, and retention
Communicate and coordinate client requirements with business partners to support plan design and meet client expectations
Support new-client implementation and intake requests to meet implementation timelines
Verify, document, and coordinate client administrative requirements within approved processes and procedures
Maintain knowledge of existing and new products, services, and general information
Use the sales automation system to maintain current client and prospect records
Identify problematic issues, propose approved alternatives, and escalate for custom solutions as needed
Coordinate with departments and account teams to resolve client issues and maintain satisfaction
Prepare collateral and conduct open enrollment presentations for sales teams, clients, and client members
Ensure complete and accurate information is maintained across client, broker, and prospect systems

Requirements

What you’ll need

Two years of customer service or client service experience
Ability to quickly learn the company’s products, service offerings, and internal systems
Ability to manage multiple concurrent account implementations and business issues
Understanding of business objectives and the business environment
Ability to work within an agile environment and adapt quickly to change
Excellent interpersonal, written, and verbal communication skills
Excellent organizational skills for prioritizing work and managing high volumes of information and requests
Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files
For remote roles, high engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

Eligible bonuses and commissions
VSP Vision benefits (specific benefits not detailed)