Senior Account Manager

VSP Vision Care

. Manage an assigned book of high-impact, complex client business .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $63,000 - $108,675 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship development within the healthcare and insurance industry, ensuring compliance and driving client satisfaction through effective communication and strategic planning.

Highest-signal resume keywords

Account Management ExperienceHealthcare/Insurance Industry KnowledgeClient Relationship DevelopmentStrategic Planning and ImplementationCompliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits AdministrationComplex Problem SolvingClient ContractingData AnalysisAgile Methodology

Soft Skills

Strong Organization SkillsCritical ThinkingInterpersonal CommunicationAdaptabilityInfluencing Skills

Industry Keywords

Client SatisfactionStrategic InitiativesCompliance RequirementsVirtual MeetingsBusiness Objectives

About the role

Key responsibilities & impact

Manage an assigned book of high-impact, complex client business
Lead development of efficient processes supporting customer and company strategic initiatives
Serve as expert advisor and primary liaison for client service and marketing projects and issues
Develop and maintain client relationships and identify customer goals and requirements
Function as primary service contact to drive client satisfaction, growth, and retention
Develop and manage strategic account plans covering objectives, communications, growth, and retention
Maintain understanding of state and federal compliance requirements applicable to clients
Partner with internal and external stakeholders to ensure compliance and advise clients
Lead and facilitate client meetings and events, virtually or in person
Develop and manage concurrent complex implementation plans for new clients
Direct client contracting activities and resolve complex contracting issues
Manage client and member communication strategies and collateral development
Provide consultative benefits advice to clients and prospects throughout the sales process
Document complex client requirements and ensure servicing partners understand them
Monitor clients, identify issues, and implement creative solutions
Escalate client issues, lead meetings and task forces, and drive solutions
Coordinate product changes with Sales and Product Marketing
Evaluate business problems and recommend technology or product solutions
Market programs and services to support account adoption, growth, and retention
Interpret, analyze, and distribute complex client reports
Represent the business area on assigned projects

Requirements

What you’ll need

Bachelor’s degree in Business Administration or related field or equivalent experience
4+ years of account management experience
In-depth understanding of healthcare/insurance industry and benefits administration
Strong organization skills with ability to monitor and maintain responsibilities with little assistance or guidance
Ability to develop into a subject matter expert with all products and services
Ability to develop a strong understanding of business objectives and business environment
Proven ability to work within an agile environment and manage change
Ability to adapt communication and interpersonal skills to different audiences, including senior leadership
Proven critical thinking capabilities and ability to influence business partners
For remote roles, high engagement in virtual environments, including maintaining camera presence during meetings
Must comply with VSP Vision Information Security and Privacy Policies when accessing sensitive personal information
Qualified applicants must meet applicable work authorization requirements for the United States

Benefits

Comp & perks

Eligible bonuses and commissions
VSP Vision benefits (details provided via benefits link)
Remote work arrangement