Senior Manager, Client Management Operations

VSP Vision Care

. Provide management oversight for budgeting, staffing, resource planning, and change management .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $94,500 - $152,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in management oversight, strategic direction, and process improvement within client management services. Proficient in analyzing technical systems and implementing solutions to enhance operational efficiency and service quality.

Highest-signal resume keywords

Management ExperienceProject Management SkillsInterpersonal SkillsProblem-Solving SkillsExperience with EDI Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingResource PlanningChange ManagementWorkflow Process AdoptionTechnical Systems EvaluationService Level AgreementsProcess ImprovementData AnalysisHealthcare ComplianceEDI ANSI X12 837 Processing

Soft Skills

Team-BuildingCollaborationOrganizational SkillsCommunication SkillsCoaching and Counseling

Tools & Technologies

Spreadsheet ApplicationsWord Processing ApplicationsSystem Applications

Industry Keywords

Healthcare ProgramsMedicareMedicaidInformation SecurityPrivacy Policies

About the role

Key responsibilities & impact

Provide management oversight for budgeting, staffing, resource planning, and change management
Provide strategic direction and management of systems and services to meet business needs
Support planning and management activities for Client Management services
Lead planning, support, and adoption of workflow processes and/or systems
Evaluate technical systems, system requirements, and limitations for enterprise opportunities
Address changing business needs through technical and business process solutions
Develop and maintain strategic partnerships with leadership, business partners, and key executives
Identify, consolidate, and prioritize training needs and coordinate training programs
Develop and maintain enterprise-wide service level agreements and monitoring methods
Analyze and report achievement and causes of deviations from expectations
Manage internal resources and expectations for automated solutions and business agreements
Contribute to strategic and tactical goals, initiatives, and objectives for the division
Reduce administrative costs and achieve savings through collaboration
Identify, analyze, and diagnose issues causing service degradation
Coordinate special requests, workflow issues, production issues, and escalated customer inquiries
Monitor customer trends and resolve emerging service-impacting problems
Recommend and implement procedural and system changes to deliver quality service
Identify process improvements that reduce administrative costs without negatively affecting service quality
Establish effective relationships with direct reports and support employee satisfaction
Monitor direct-report performance and provide feedback, coaching, counseling, and corrective action plans
Collaborate on individual development plans for all staff
Coordinate with the training department to ensure appropriate staff training

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent experience
Minimum of 1 additional year of experience related to functional area
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
Previous experience in a fast-paced production environment
Demonstrated ability to provide services and support for complex systems or issues
Excellent interpersonal skills to facilitate, educate, and build strong business partner relationships
Strong team-building and collaboration skills
Strong organizational and project management skills
Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
Ability to analyze work processes and make recommendations to improve department efficiency
Excellent problem-solving and analytical skills
Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format
Experience with Encounter and Compliance and managing technical team (preferred)
Experience overseeing teams responsible for Electronic Data Interchange (EDI) file transmission operations and support infrastructure (preferred)
Experience processing and managing EDI ANSI X12 837 Benefit Enrollment and Maintenance transaction sets for healthcare membership data exchanges (preferred)
Proficient in Medicare and Medicaid program requirements and product specifications for government healthcare programs (preferred)
Employees will have access to sensitive personal information and are subject to follow Information Security and Privacy Policies
Pre-employment substance abuse testing is required

Benefits

Comp & perks

Eligible bonuses and commissions may be included as part of the compensation package
VSP Vision benefits (specific benefits not detailed in the posting)