Supervisor, Customer Experience

VSP Vision Care

. Supervise, evaluate, and develop customer service staff in support of customer satisfaction goals .

Posted 10/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,656 - $108,078 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and organizational skills to supervise and develop customer service staff while ensuring high levels of customer satisfaction. Proficient in analyzing processes and implementing improvements to enhance efficiency and service quality.

Highest-signal resume keywords

Leadership ExperienceProject Management SkillsVerbal And Written Communication SkillsProcess Improvement AnalysisCustomer Service Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget DevelopmentCall Center Technology KnowledgeProcess ImprovementData AnalysisResource Allocation

Soft Skills

Interpersonal SkillsOrganizational SkillsDiscretion And JudgmentEngagement In Virtual Environments

Tools & Technologies

Spreadsheet ApplicationsWord Processing ApplicationsSystem Applications

Industry Keywords

Customer Satisfaction GoalsEmployee SatisfactionService ChannelsInternal And External CommunicationsCorporate Goals And Objectives

About the role

Key responsibilities & impact

Supervise, evaluate, and develop customer service staff in support of customer satisfaction goals
Contribute to division and corporate action plans
Establish effective relationships with direct reports and maintain or improve employee satisfaction
Monitor unit personnel work and ensure consistent, accurate, and timely processing
Assign resources appropriately to ensure balanced support across service channels
Develop, maintain, and monitor unit standards, processes, and procedures
Maintain effective internal and external communications
Communicate division and corporate goals and objectives to staff
Monitor customer trends and potential service problems, escalating issues as appropriate
Recommend and implement procedural and system changes to deliver quality service
Act as a subject matter expert for call handling processes and procedures
Assist with unit budget development and monitor expenses
Identify process improvements that reduce administrative costs without negatively affecting service quality
Coordinate with other units and departments on special requests, workflow issues, production issues, and escalated customer inquiries

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Ability to communicate with all levels of the company
Strong organizational and project management skills
Excellent verbal and written communication skills
Proficient with spreadsheet and word processing applications
Ability to work with a variety of system applications
General knowledge of call center technology and servicing channels is desired, but not required
Ability to analyze work processes and make recommendations to improve department efficiency
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
For remote roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings

Benefits

Comp & perks

Eligible bonuses and commissions may be included as part of the compensation package
Remote work arrangement
Equal opportunity employment
Drug-free workplace
Pre-employment substance abuse testing