Workforce Planning & Attendance Coordinator

VSP Vision Care

. Monitor workforce management and timekeeping systems for accuracy .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management principles, timekeeping systems, and scheduling optimization while maintaining strong communication and problem-solving skills in a fast-paced call center environment.

Highest-signal resume keywords

Workforce Management PrinciplesTimekeeping SystemsSchedule OptimizationMicrosoft Office ExcelProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workforce ManagementTimekeepingSchedule AdherenceData AssessmentTimecard AuditingProcess ImprovementShift CreationVacation AllocationCustomer Service Systems

Soft Skills

Strong CommunicationInterpersonal SkillsCritical ThinkingFlexibilityEngagement in Virtual Environments

Tools & Technologies

Microsoft Office OutlookMicrosoft Office WordDatabase SystemsIntranet Systems

Certifications & Qualifications

Pre-Employment Substance Abuse Testing

Industry Keywords

Call Center ExperienceShared Services EnvironmentInformation SecurityPrivacy Policies

About the role

Key responsibilities & impact

Monitor workforce management and timekeeping systems for accuracy
Schedule agents based on business needs and partner with management on schedule adjustments
Maintain schedule adherence records and assess workforce data and trends
Enter exceptions in the workforce planning system and assess trends
Audit timecard entries and align them with workforce planning exceptions
Partner with leadership on timekeeping issues, accommodation tracking, occurrence tracking, and time management irregularities
Identify and communicate shrink trends and scheduling or adherence misalignment
Resolve WFM mailbox requests and identify process improvement opportunities
Allocate vacations for the workforce and make vacation allotment decisions
Create, load, and update shifts and schedules in the workforce planning system
Optimize schedule breaks and lunches to support business needs
Audit and escalate schedule impacts to WFM leadership and analyst teams
Act as first-line support across multiple Customer Service Systems

Requirements

What you’ll need

Two to four years of general call center experience
General knowledge of telephone, database, and intranet systems
Proficient with word processing and spreadsheet applications
Strong communication and interpersonal skills
General knowledge of workforce management principles and procedures
Efficient user of Microsoft Office Outlook, Excel, and Word
Experience working in a shared services environment
Demonstrated flexibility to work in a fast-paced environment
Strong critical thinking, problem identification, and problem-solving skills
For remote roles, maintain a high level of engagement in virtual environments, including camera presence during meetings
Must comply with Information Security and Privacy Policies when accessing sensitive personal information
Pre-employment substance abuse testing applies

Benefits

Comp & perks

Eligible bonuses and commissions may be included in the compensation package
VSP Vision benefits are available (specific benefits not detailed)