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Payments Operations Specialist
Vueling Airlines. Monitor the availability, stability and performance of payment services, payment methods, providers and transaction flows across all sales channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment operations, fraud management, and transaction monitoring, with a strong focus on analyzing performance metrics and optimizing payment processes. Proficient in developing reporting frameworks and dashboards to provide actionable insights for cross-functional teams.
Highest-signal resume keywords
Payment Operations ManagementFraud Prevention ToolsRoot Cause AnalysisPerformance Metrics AnalysisPayment Regulation Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment Services MonitoringTransaction ProcessingFraud OperationsIncident ManagementAnalytical SkillsReporting FrameworksPayment Processing FlowsAuthorization ManagementDigital Payment EcosystemsAutomation and Monitoring Systems
Soft Skills
CollaborationCommunicationProblem-SolvingStakeholder EngagementContinuous Improvement
Tools & Technologies
Power BITableauFraud-Prevention PlatformsDigital WalletsPayment Providers
Industry Keywords
FintechE-CommerceDigital CommerceTravel TechnologyPSD2PCI-DSSPayment MethodsCustomer ExperienceFraud TrendsOperational KPIs
Tech Stack
Tools & technologiesCyber SecurityTableau
About the role
Key responsibilities & impact- Monitor the availability, stability and performance of payment services, payment methods, providers and transaction flows across all sales channels
- Analyse payment, fraud, commercial and operational KPIs, including authorization rates, conversion rates, processing costs, fraud trends and provider performance
- Detect, investigate and coordinate resolution of payment incidents, connectivity issues, fraud-related events and customer experience disruptions
- Conduct root cause analyses and post-mortem reviews
- Monitor fraud trends and optimise payment rules, fraud controls and transaction approval strategies
- Drive automation, digitalisation and continuous improvement initiatives
- Develop dashboards, reports and performance analyses covering payment costs, revenue impact, fraud, risk and operational stability
- Act as operational point of contact with payment providers, PSPs, fraud-prevention platforms and technology partners
- Configure and maintain payment and fraud business rules
- Collaborate with Cybersecurity, Product, Technology, Finance, Revenue Accounting and Commercial teams
- Provide operational insights and recommendations to Product Management
- Support governance and operational performance management of payment providers, acquirers, fraud platforms and external partners
Requirements
What you’ll need- Bachelor’s Degree in Business Administration, Engineering, Economics, Technology, Data Analytics or a related discipline
- Minimum 5 years of experience in payments, digital commerce, fintech, e-commerce, airline industry, travel technology or transaction processing environments
- Experience in payment operations, fraud operations, transaction monitoring or incident management
- Experience monitoring payment services or digital transaction platforms
- Experience analysing commercial, operational, fraud and payment performance metrics
- Experience managing and resolving payment, technical or fraud-related incidents
- Experience conducting root cause analyses and post-incident reviews
- Experience working with PSPs, acquirers, fraud providers and technology partners
- Experience configuring, monitoring or improving payment and fraud rules
- Experience balancing payment conversion, fraud prevention, operational risk and customer experience
- Experience creating reporting frameworks, dashboards and monitoring systems
- Experience presenting operational insights and recommendations to cross-functional and senior stakeholders
- Strong understanding of digital payment ecosystems, including card payments, digital wallets and alternative payment methods
- Knowledge of payment processing flows, authorization management and transaction lifecycle
- Knowledge of fraud prevention tools, fraud controls, 3DS and SCA authentication processes
- Understanding of payment regulation and compliance requirements, including PSD2 and PCI-DSS principles
- Advanced analytical and reporting skills using Power BI, Tableau or similar platforms
- Knowledge of automation, monitoring and alerting systems
- Spanish: C1 level
- English: C1 level
Benefits
Comp & perks- Variable compensation according to role, company and individual performance
- Flight benefits
- Flexible benefits including health insurance, training and transportation
- Access to a discount platform with more than 400 offers across travel, shopping and training
- Make it Healthy programme including gym, nutrition, physiotherapy, acupuncture, psychology support and medical service
- Training and development opportunities
- Opportunities for career growth within the IAG Group