Customer Experience Analyst

vwbrasil unidades móveis

. Map the customer and dealer journey by consolidating and analyzing data from surveys conducted by Volkswagen do Brasil .

Posted 9/30/2026full-timeSão Bernardo do Campo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing customer journeys and generating actionable insights to enhance customer satisfaction. Proficient in project management and data analysis, with a strong focus on compliance and resource management.

Highest-signal resume keywords

Customer Journey MappingData AnalysisProject ManagementAdvanced EnglishNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementGovernance MethodologiesBI KnowledgeFinancial PlanningPEP Process Knowledge

Soft Skills

ProactivityAnalytical AbilityInterpersonal SkillsTeamworkAbility to Work Under Pressure

Certifications & Qualifications

Bachelor's DegreePostgraduate Degree

Industry Keywords

Customer SatisfactionVoice of the CustomerBehavioral Trend StudiesProduct InsightsSAM Region

About the role

Key responsibilities & impact

Map the customer and dealer journey by consolidating and analyzing data from surveys conducted by Volkswagen do Brasil
Generate insights to improve products and processes
Analyze, monitor, and implement improvements, encompassing existing initiatives and new actions
Develop and lead projects to increase customer satisfaction throughout the entire journey, from consideration through loyalty
Ensure compliance with satisfaction deadlines and objectives
Implement satisfaction projects in product forums
Identify required resources and manage and financially approve initiatives
Assist and support the Product, Fakom, and PKO teams with insights and recommendations
Support Product Marketing, Strategy, and New Business teams on Voice of the Customer topics, persona development, and behavioral trend studies

Requirements

What you’ll need

Bachelor's degree in Business Administration, Engineering, Law, or Computer Science
Postgraduate degree in Computer Networks, Business Administration, or Project Management is a plus
Advanced English (mandatory)
Knowledge of governance methodologies
Availability for domestic and international travel
Negotiation skills for project implementation in the SAM (South America) region
Focus on generating product insights
Knowledge of the PEP process
Proactivity, dynamism, logical reasoning, analytical ability, ability to work under pressure, strong interpersonal skills, teamwork, and commitment
Ability to generate insights
Experience implementing projects that increase customer satisfaction and deliver a positive customer experience
Knowledge of BI, data analysis, and financial planning

Benefits

Comp & perks

Discounted vehicle purchase
Gympass
Free on-site parking
Chartered shuttle bus
Annual profit-sharing program (PPR)
On-site cafeteria
Meal allowance
Health insurance
Private pension plan
Life insurance and financial protection plan
Zenklub – mental health and emotional well-being platform
Hybrid work model, with three days on-site