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National Operations Manager
W Premium Group. Supervise and support local managers/coordinators at each unit across Brazil .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multi-unit operations, including budget control, KPI monitoring, and compliance with safety and health standards. Proficient in leading remote teams and ensuring operational efficiency and continuous improvement in the hospitality sector.
Highest-signal resume keywords
Multi-Unit Operations ManagementKPI Monitoring and ReportingBudget Control and Cost ManagementLeadership and Team DevelopmentEnglish and Spanish Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ManagementBudget ControlKPI AnalysisExcel ProficiencyERP SystemsReporting ToolsOperational WorkflowsQuality AssuranceCrisis ManagementRegulatory Compliance
Soft Skills
Leadership SkillsAnalytical Decision-MakingExcellent CommunicationNegotiation SkillsOrganizational Skills
Industry Keywords
Hospitality ManagementTourismLogisticsPremium HospitalitySafety StandardsCustomer Service ProtocolsOperational EfficiencyContinuous ImprovementStakeholder EngagementRemote Team Management
About the role
Key responsibilities & impact- Supervise and support local managers/coordinators at each unit across Brazil
- Standardize operational processes, procedures, and customer service protocols across all units
- Define, monitor, and report operational KPIs
- Conduct regular visits to units for audits, training, and on-site support
- Participate in the opening of new units, including defining the structure, staffing, and operational workflows
- Manage the units’ operating budgets in collaboration with the Finance team
- Lead and support the recruitment, training, and development of local teams in partnership with HR
- Ensure compliance with safety and health standards, airport/partner contracts, and regulatory requirements
- Resolve critical escalations
- Report directly to the executive leadership team through regular performance reports and action plans
- Lead the standardization, quality, operational efficiency, expansion, and continuous improvement of W Premium Lounge’s operations
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Hospitality Management, Tourism, Logistics, or a related field
- Proven experience managing multi-unit operations
- Knowledge of operational management indicators (KPIs), budget control, and cost management
- Advanced proficiency in Excel, ERP systems, and reporting/BI tools
- Knowledge of the airport and/or premium hospitality sectors (preferred)
- Experience in people management and leading remote/multi-location teams
- Willingness and availability to travel frequently between units across Brazil
- Strong leadership skills and the ability to influence and engage teams remotely
- Systems thinking and strong analytical decision-making skills
- Excellent communication and negotiation skills with diverse stakeholders
- Strong organizational skills and the ability to manage multiple priorities simultaneously
- Proactive mindset and a strong sense of ownership for results
- Resilience and the ability to perform under pressure in crisis situations
- Commitment to quality and service excellence
- English and Spanish proficiency, as specified in the posting’s language requirements