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Area Technical Support Manager
Wabtec Corporation. Provide technical leadership and field support for Wabtec OHV Drive Systems across Chile and other assigned territories .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical leadership and field support for OHV Drive Systems, with a strong focus on troubleshooting, commissioning, and customer relationship management in mining environments.
Highest-signal resume keywords
Mechanical Engineering DegreeMining Truck Drive Systems ExperienceTechnical Troubleshooting SkillsSalesforce ProficiencyHigh-Altitude Operations Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CommissioningSystem Data AnalysisEquipment DesignValidationTestingField SupportDiagnostic ToolsEngineering SoftwareTechnical ReportingFailure Investigation
Soft Skills
Excellent CommunicationInterpersonal SkillsCollaborationLeadership
Tools & Technologies
SalesforceServiceMax
Industry Keywords
Mining EnvironmentsRegulatory ComplianceSafety RequirementsContinuous ImprovementOEM Relationships
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide technical leadership and field support for Wabtec OHV Drive Systems across Chile and other assigned territories
- Perform commissioning and startup activities for newly installed OHV Drive Systems following Wabtec Vehicle Test Instructions
- Diagnose and troubleshoot technical issues through onsite inspections, remote support, and system data analysis
- Monitor OHV fleet performance, identify root causes of failures, and coordinate corrective actions with engineering and product teams
- Submit field, commissioning, and technical reports through Salesforce, ServiceMax, and other approved systems
- Review warranty claims, provide technical assessments, and support failure investigations and component teardown activities
- Coordinate return shipments of RMA components for factory analysis and resolution
- Participate in NPI programs and provide field support for new product introductions
- Develop and maintain relationships with customers, OEMs, distributors, and internal stakeholders
- Participate in customer meetings, fleet reviews, biweekly OEM meetings, monthly ASM updates, and other business reviews
- Promote safety, regulatory compliance, One Wabtec culture, and continuous improvement initiatives throughout the assigned territory
Requirements
What you’ll need- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automation & Control Engineering, or related discipline with a minimum of 3 years of experience supporting mining trucks drive systems; or technical degree, diploma, or equivalent qualification in a related discipline with a minimum of 5 years of relevant field service, technical, or engineering experience involving supporting mining trucks drive systems
- Experience with mining truck drive systems equipment design, validation, testing, commissioning, and field support
- Strong technical troubleshooting skills and experience using engineering software, diagnostic tools, and business systems
- Excellent communication, interpersonal, collaboration, and leadership skills
- Ability to travel domestically and internationally up to 80% of the time
- Experience working in active mining environments, including high-altitude operations
- English proficiency preferred
- Ability to safely perform work in active mining environments while complying with customer and site safety requirements
- Compliance with site-specific occupational health requirements for high-altitude operations
Benefits
Comp & perks- Employees can work remotely
- Hybrid work environment requiring a combination of remote work and onsite presence based on business needs
- Relocation assistance may be provided if eligibility requirements are met
- Equal Opportunity Employer
- Workplace accommodation available upon request