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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user adoption strategies, including the design and execution of surveys and analytics to drive customer satisfaction and product usage. Proficient in creating actionable insights and effective communication with stakeholders to support product development and user engagement.
Highest-signal resume keywords
User Adoption Strategy DevelopmentSurvey Design And EvaluationData Analysis And ReportingProject ManagementStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User AdoptionChange ManagementCustomer SuccessUser ResearchData AnalyticsKPI DefinitionSurvey DesignQuantitative AnalysisQualitative AnalysisDashboard Creation
Soft Skills
Attention To DetailCuriosity About User BehaviorProactive Working StyleContinuous Improvement CommitmentStakeholder Management
Tools & Technologies
Microsoft FormsPower BIExcelAnalytics Tools
Industry Keywords
Digital EnvironmentTechnology-Driven EnvironmentEmployee ExperienceUser Pain Points
About the role
Key responsibilities & impact- Develop and execute user adoption strategies to increase product usage and customer satisfaction.
- Identify key user segments and tailor adoption programs to their specific needs.
- Define and maintain adoption KPIs and measurement frameworks.
- Plan, coordinate, and execute user adoption activities, capturing outcomes and lessons learned.
- Design and conduct surveys and other feedback formats, including questionnaire development, target-group selection, rollout, response monitoring, and follow-up.
- Analyze quantitative and qualitative data from usage analytics, surveys, interviews, training activities, and other feedback channels.
- Identify trends, adoption barriers, and improvement opportunities.
- Translate findings into insights, actionable recommendations, and decision-making support for product owners, project teams, and management.
- Create and present dashboards, reports, and management-ready summaries; monitor progress against targets and recommend adjustments.
- Design and deliver training sessions, workshops, and onboarding materials.
- Create and maintain user guides, tutorials, and FAQs.
- Work with the product team on new features and enhancements and inform users about them.
- Collaborate on targeted user adoption campaigns.
- Develop blog posts, case studies, webinars, and social media content.
- Identify user pain points, develop solutions, and advocate for users in product development and marketing strategies.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Technology, Data Analytics, Social Sciences, Psychology, Communications, or a related field.
- At least three years of relevant experience in user adoption, change management, customer success, user research, employee experience, or a comparable role, preferably in a digital or technology-driven environment.
- Proven experience in planning and executing user adoption initiatives and in monitoring their effectiveness across the adoption lifecycle.
- Strong practical experience in designing, conducting, and evaluating surveys, including questionnaire design, sampling, response management, and interpretation of results.
- Sound analytical skills and the ability to integrate quantitative and qualitative data, recognize patterns, assess adoption barriers, and derive evidence-based recommendations.
- Experience in defining adoption KPIs and measurement frameworks and in creating clear dashboards, reports, and management-ready decision documents.
- Proficiency with survey, reporting, and analytics tools; experience with platforms such as Microsoft Forms, Power BI, Excel, or comparable solutions is an advantage.
- Strong project management capabilities, attention to detail, and the ability to manage activities independently from planning through implementation and evaluation.
- Excellent communication and stakeholder management skills, with the ability to present complex findings in a concise, audience-appropriate, and action-oriented manner.
- Curiosity about user behavior, a structured and proactive working style, and a strong commitment to continuous improvement and measurable impact.
- Fluent written and spoken English; German language skills are a strong advantage.
Benefits
Comp & perks- Competitive salary with yearly bonus of 15%
- Meal allowance of 129 CZK / day
- Transport allowance of 100 CZK / day
- Flexi Pass 20 000 CZK / year
- Vacation allowance 10 000 CZK / year
- Christmas allowance 10 000 CZK / year
- 5 weeks of holiday and for every 3 years of employment plus 1 extra day of holiday
- 3 days of sick leave per year
- Pension insurance contribution up to 4 166 CZK / month
- Home office option
- Opportunity for Future Growth and Advancement
- Equal opportunities and a diverse, inclusive culture