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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-level Service Desk support, troubleshooting hardware and software issues, and managing user accounts in a Microsoft Windows environment. Proficient in supporting civil engineering applications and maintaining technical documentation while adhering to IT security standards.
Highest-signal resume keywords
First-Level Service Desk SupportMicrosoft Windows EnvironmentCivil Engineering Applications SupportA+ CertificationTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingHardware InstallationSoftware ConfigurationUser Account ManagementNetwork Connectivity SupportCADD Applications SupportTechnical DocumentationTicket ManagementVPN TroubleshootingAudio/Visual Support
Soft Skills
Customer Service FocusExcellent Communication SkillsAttention to DetailOrganizational SkillsSelf-Motivated
Tools & Technologies
AutoCADCivil3DProjectWiseCollaboration TechnologiesWorkstation Deployment Tools
Certifications & Qualifications
A+ CertificationMCP Certification
Industry Keywords
Service Desk SupportTechnical SupportIT Security StandardsCybersecurity Best PracticesTechnical Training
Tech Stack
Tools & technologiesCyber SecurityRealm
About the role
Key responsibilities & impact- Provide first-level Service Desk support for hardware, software, and connectivity issues
- Diagnose, troubleshoot, and resolve end-user technical problems
- Install, configure, and maintain computers, peripherals, and software
- Support workstation deployments, refreshes, lease returns, and hardware upgrades
- Manage user accounts, passwords, and basic access requests
- Escalate complex issues to appropriate IT teams and track resolution progress
- Assist with server, network, VPN, and wireless connectivity troubleshooting
- Provide on-site and remote support for employees across multiple locations
- Support CADD applications, plotting systems, and engineering software tools
- Maintain accurate ticket updates, work logs, and technical documentation
- Create knowledge base articles and user-focused support documentation
- Assist with IT projects, technology rollouts, and equipment installations
- Support conference room, audio/visual, and collaboration technologies
- Travel between Wade Trim offices to provide hands-on technical support
- Follow IT security standards and promote cybersecurity best practices
- Participate in technical training and professional development opportunities
- Maintain a safe, organized, and professional work environment
Requirements
What you’ll need- High school diploma or equivalent required
- At least five years of related support experience in a Microsoft Windows environment
- Familiarity with personal computer hardware and software configurations
- A+ and/or MCP certification is a plus
- Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) is a plus
- Self-motivated
- Ability to work well with others
- Excellent writing, organizational, and communication skills
- Attention to detail
- Customer service focus
- Documentation skills
- Proper follow-up skills
- Ownership of issues end to end
- Quick learner in an ever-changing environment
- Desire to grow within the IT realm
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- Education reimbursement
- 401(k)
- Performance bonuses
- Employee stock program
- Young Professionals Group
- Women at Wade Trim
- The Inclusion Experience
- Professional Development program
- Leadership Development program
- Rotation Program
- Mentor Program
- Sustainability Program
- Wellness Program
- Flexible, hybrid work schedule
- Employee ownership
- Opportunities for financial success
- Technical training and professional development opportunities