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Wahed

Customer Support Agent, Arabic

Wahed

. Serve as the first point of contact for clients via live chats, calls, and support emails .

Posted 11/5/2026full-timeSharjah • United Arab EmiratesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client communication skills in English and Arabic, ensuring compliance with financial regulations while managing client experiences and support. Proficient in utilizing CRM systems to enhance client onboarding and address inquiries efficiently.

Highest-signal resume keywords
Client CommunicationFinancial Regulation ComplianceCRM Systems ExperienceClient Onboarding SupportMultitasking Under Deadlines

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent English Speaking SkillsExcellent English Writing SkillsProblem-SolvingEfficiency Improvement
Tools & Technologies
Zendesk
Industry Keywords
Customer ServiceClient ExperienceSupport EmailsLive ChatsClient Complaints ManagementPerformance ReportingSLA Management

About the role

Key responsibilities & impact
  • Serve as the first point of contact for clients via live chats, calls, and support emails
  • Ensure all communication complies with financial regulations
  • Take full ownership of the client experience and support
  • Follow best practices and regulatory restrictions when supporting clients
  • Manage client complaints and respond to client inquiries by coordinating with operations, product, marketing, and other teams
  • Ensure open tickets are closed within approved SLAs
  • Proactively identify ways to improve efficiency and overall processes
  • Provide regular performance updates and reports to management
  • Multitask and meet tight deadlines
  • Support seamless client onboarding

Requirements

What you’ll need
  • Excellent English speaking and writing skills and must be able to speak & read Arabic
  • 2-4 years of work experience, preferably in Customer services
  • Available to work evenings and weekends as per the schedule/shift rotation
  • Previous experience in CRM systems like Zendesk is a plus