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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in banking operations, including bank and cash reconciliations, payment processing, and trade settlements. Proficient in SQL and Metabase for operational performance tracking and process improvements.
Highest-signal resume keywords
Bank And Cash ReconciliationsPayment ProcessingSQL ProficiencyAnalytical And Problem-Solving SkillsStakeholder Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bank ReconciliationCash ReconciliationLedger ManagementPayment ProcessingCard Settlement OperationsAccounting Entries KnowledgeTransaction Fee CalculationsOperational ReportingSOP DevelopmentProcess Documentation
Soft Skills
Attention To DetailOrganizational SkillsWritten CommunicationVerbal CommunicationTeam Collaboration
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMetabase
Industry Keywords
Investment ProductsBanking ProductsOperational ProcessesRisk And Compliance ControlsFinancial Services
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
- Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
- Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
- Review flagged transactions and withdrawals, applying appropriate risk and compliance controls for regulated financial products.
- Handle trade accounting, trade settlements, and investment transaction reconciliations.
- Identify operational issues, coordinate timely resolution, and escalate unresolved or critical matters to relevant stakeholders.
- Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.
- Prepare accurate weekly and month-end operational reports.
- Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.
- Use SQL and Metabase to track operational performance, identify trends, and drive process improvements.
- Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to resolve complex operational cases end-to-end.
- Assist with internal and external audit queries by providing records, reconciliations, and supporting documentation.
- Develop, maintain, and update SOPs, process documentation, and operational runbooks.
Requirements
What you’ll need- Minimum 3 years of experience in banking operations, middle-office operations, and/or a related financial services role.
- Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations.
- Knowledge of accounting entries and various accounting treatments.
- Strong analytical and problem-solving skills, with excellent attention to detail.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Ability to adapt to changing priorities while maintaining strong organizational skills.
- Excellent written and verbal communication skills.
- A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.