FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding, deployment, and integration of web technologies, with a strong focus on identity and access management, SaaS architecture, and effective communication across technical and business audiences. Proven ability to manage multiple projects, troubleshoot deployment issues, and advocate for customer needs.
Highest-signal resume keywords
JavaScriptHTMLCSSIdentity And Access ManagementSaaS Architecture
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Web TechnologiesAPI IntegrationChromium-Based Extension APIsSoftware DeploymentMass Deployment ToolsSAMLOAuthOIDCSSOMFA
Soft Skills
Strong Communication SkillsProject ManagementCustomer-Service MindsetCollaborative ApproachProblem-Solving
Tools & Technologies
JIRAKnowledge BasesWindowsMacOSVDI
Industry Keywords
Digital AdoptionIT InfrastructureNetworkingCloud Delivery ModelsTechnical Documentation
Tech Stack
Tools & technologiesCloudJavaScriptMacOS
About the role
Key responsibilities & impact- Lead new customer onboarding and ensure environments are ready for deployment, including network configuration
- Deploy and integrate WalkMe into customer environments
- Connect identity providers, configure browser extensions, set up API integrations and ensure workflows run end to end
- Advise accounts on architecture options, trade-offs, deployment, performance and reliability
- Troubleshoot deployment issues, including browser/OS compatibility and performance
- Join high-severity cases as a product expert and customer advocate
- Own deliverables, remove roadblocks and flag risks or blockers early
- Plan and advise on solutions and enhancements supporting customer needs and long-term technical continuity
- Liaise among customers, Product, Engineering, Support and Customer Success
- Educate customers on infrastructure, privacy and security
- Write and maintain installation, configuration and troubleshooting documentation
- Build customer trust and advocate for customers within WalkMe
Requirements
What you’ll need- Experience with web technologies (JavaScript, HTML, CSS) and building with APIs
- Knowledge of Chromium-based extension APIs and permissions
- Hands-on software deployment experience across Windows, macOS and VDI, including mass deployment tools and policies
- Experience with Identity and Access Management, including identity provider integrations, SAML, OAuth, OIDC, SSO and MFA
- Working understanding of SaaS architecture, cloud delivery models and IT infrastructure, including servers, databases, networking and compute
- Familiarity with tools like JIRA and internal knowledge bases
- Strong communication skills for C-level, technical and business audiences
- Strong project management skills and experience running several deployments at once and delivering on time
- Comfortable with ambiguity and able to solve open-ended problems
- Able to turn customer needs into technical requirements
- Customer-service mindset; IT helpdesk or customer-facing technical experience is a plus
- Driven and fast-moving, with strong follow-through
- Collaborative approach
- Native or bilingual proficiency in German
- Excellent written and verbal communication skills in English
- Bachelor’s degree in Computer Science, Engineering, IT or a related STEM field, or equivalent experience
- Experience in the digital adoption space is preferred
Benefits
Comp & perks- Full-time employment
- Monday to Friday working days