Manager, OTC

Warner Music Group

. Define the future-state Order to Cash processes and measures aligned with organizational strategies, country-specific knowledge, and operational requirements .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Order to Cash processes, including Credit, Collections, Cash Application, and Billing, with a strong focus on SAP SD and FI-AR modules. Proven ability to lead cross-functional teams, implement process improvements, and manage complex financial operations within the media and entertainment industry.

Highest-signal resume keywords

Order To Cash Process ManagementSAP SD/FI-AR ImplementationCredit Management SupervisionTransformational LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order To Cash ProcessesCredit ManagementCash ApplicationBillingAccounts ReceivableDispute ResolutionSAP SDSAP FI-ARProcess DesignOperational Improvement

Soft Skills

CollaborationConsensus BuildingLeadershipCommunicationAnalytical Thinking

Tools & Technologies

SAPSAP FSCMAutomated Cash Application ToolsMaster Data Management

Industry Keywords

Media IndustryEntertainment IndustryDigital LicensingFinance TransformationOperational Controls

About the role

Key responsibilities & impact

Define the future-state Order to Cash processes and measures aligned with organizational strategies, country-specific knowledge, and operational requirements
Lead cross-functional and virtual teams in reviewing, designing, developing, and implementing global OTC processes and procedures
Lead process design meetings with internal subject matter resources and third-party vendors
Lead technical and operational teams through testing, defect resolution, and ongoing configuration of SAP SD/FI-AR modules and associated subsystems
Manage OTC testing across credit limits, billing, cash application, dispute management, credit/debit memos, and customer statements
Collaborate with SAP Master Data Management on customer master data configuration and governance
Work with WMG Tax on complex worldwide tax scenarios
Represent intercompany billing between service centers and transformation
Standardize global, regional, and local OTC processes while incorporating required localizations
Lead design, documentation, and ongoing socialization of end-to-end OTC processes
Build consensus with global WMG partners and communicate process and systems impacts
Partner with IT on integrations between commercial operations, billing platforms, and core finance systems
Develop job aids, communications, and training approaches for new OTC processes and systems
Represent the benefits of Finance Transformation across WMG
Represent the OTC business process in Fit/Gap sessions and challenge customization requests
Maintain OTC SOPs, user guides, and training materials
Participate in OTC training-material preparation
Resolve and review OTC issues, risks, and business impacts
Identify internal and external OTC improvements, including cash-application automation and AI-driven credit scoring

Requirements

What you’ll need

Bachelor's degree from a four-year college or university in Business, Finance, Accounting, Business Information Systems, Management Science, or equivalent practical experience
Proven experience focusing on OTC processes (Credit, Collections, Cash Application, Billing, AR) or related finance transformation experience
Strong Order to Cash process and systems knowledge, preferably within a music, media, digital licensing, or entertainment industry context
Prior experience leading workshops and engaging collaborators through targeted consensus-building approaches
Relevant operational OTC experience supervising credit management, order fulfillment/billing workflows, cash management, dispute resolution, AR ledger management, and internal controls
Technically savvy with a robust organizational change skillset
Experience with a previous SAP implementation, specifically SAP SD, FI-AR, or FSCM
Exemplary collaborator engagement and management skills internationally and within complex, multi-faceted organizations
Strong analytical skills and ability to perform complex dispute, credit risk, and receivables analysis
Ability to develop and articulate a long-term OTC vision and implement incremental improvements
Ability to collaborate with sales, licensing, supply chain, legal, and finance business units
Transformational leadership experience
Media, entertainment, digital distribution, or music industry experience preferred
Familiarity with SAP FSCM and modern automated cash application tools