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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic Application support and configuration, with a strong focus on application testing and end-user support. Proven ability to build collaborative relationships across departments and effectively resolve application issues.
Highest-signal resume keywords
Epic Application Analyst ExperienceEpic Healthy Planet/Compass Rose CertificationsApplication ConfigurationApplication TestingEnd User Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ConfigurationApplication TestingClinical ApplicationsEpic EHRApplication Support
Soft Skills
Cross-Departmental CollaborationRelationship BuildingResolution Management
Tools & Technologies
Epic
Certifications & Qualifications
Epic Healthy Planet CertificationEpic Compass Rose Certification
Industry Keywords
Clinical ApplicationsIT DocumentationEnd User Support
About the role
Key responsibilities & impact- Provide build support for Epic and other clinical applications for change requests, maintenance, and project business demands
- Configure, document, test, modify, support, and maintain software applications
- Build collaborative relationships with hospital leadership, clinical department users, Technology, and corporate departments
- Facilitate system usage and acceptance
- Provide solutions and resolve end-user system issues
- Assist in designing, verifying, documenting, amending, and refactoring moderately complex software configurations
- Collaborate in reviews of work
- Investigate and resolve application issues
- Collect application performance statistics and perform application maintenance tasks
- Assist with test case and test script design, execution, and reporting
- Evaluate design options and prototypes to obtain user feedback
- Check systems and services for adherence to standards, guidelines, style guides, and legislation
- Perform first-line investigation and gather information for incident resolution and allocation
- Participate in an after-hours on-call rotation as needed
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- Relevant experience (1 year)
- Previous Epic Application Analyst experience
- Epic Healthy Planet/Compass Rose certifications highly preferred
- Application Configuration
- Applications Support
- Application Testing
- Clinical Applications
- Cross-Departmental Collaboration
- End User Support
- Epic EHR
- IT Documentation
- Relationship Building
- Resolution Management
- Ability to work in the MO, KS, or IL area
- No specific certification/professional license is required
- Driver's license is not required
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for continued childcare needs
- Adult care resources
- Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years