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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application configuration, administration, and support, with a focus on enhancing user adoption and managing vendor relationships. Proficient in analyzing use cases, performing impact analysis, and developing test plans to ensure application functionality meets business needs.
Highest-signal resume keywords
Application ConfigurationSQL Data AnalysisPoint of Sales Systems AdministrationSecure ID Card Systems AdministrationVendor Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application AdministrationImpact AnalysisTest Plan DevelopmentIncident ManagementDocumentation Creation
Soft Skills
ConsultationCollaborationCommunication
Industry Keywords
Enterprise ApplicationsQuality AssuranceTechnology ResearchRisk EvaluationBusiness Needs Analysis
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support one or more enterprise applications across University units
- Analyze application use cases and ensure configuration meets business needs
- Configure and administer assigned applications
- Consult on application capabilities and best practices
- Perform impact analysis for upgrades and changes
- Manage incidents, vendors, and quality assurance/testing support
- Support efforts to increase adoption of assigned applications
- Partner with University stakeholders to understand use cases and requirements
- Research, analyze technology, consult vendors, and design technical solutions
- Evaluate service and application risks and develop mitigation plans
- Advise end users on application best practices and functionality
- Resolve moderately complex customer incidents and requests
- Create and maintain documentation for services, solutions, and applications
- Coordinate and communicate vendor-managed application upgrades
- Manage vendor relationships and support contract renewal and licensing activities
- Validate, test, and implement solutions, features, and functionality
- Develop moderately complex test plans
- Collaborate with technical staff within Washington University IT and schools
Requirements
What you’ll need- Bachelor’s degree or combination of education and/or experience may substitute for minimum education
- 2 years of relevant experience
- Experience with SQL or equivalent for data analysis and troubleshooting preferred
- Experience with Point of Sales Systems Administration & Configuration preferred
- Experience with Secure ID Card and Credentialing Systems Administration and Configuration preferred
- No specific certification/professional license required
- Driver’s license is not required
- Must be within 50 miles of St. Louis and available to come on site on occasion
- External candidates receiving an offer must complete pre-employment screening, including criminal background check and applicable checks
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with a new child
- Family care resources
- Tuition coverage for the employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years