Assistant Director – Shared Infrastructure

WashU IT

. Coordinate service delivery for an assigned Shared Infrastructure Functional Area .

Posted 11/3/2026full-timeSaint Louis • Missouri • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in endpoint engineering and architecture, with a strong focus on OS and application deployment strategies across Windows and macOS platforms. Proven ability to lead technical teams, manage projects, and ensure data integrity and security within shared infrastructure environments.

Highest-signal resume keywords

Endpoint EngineeringMECMMicrosoft IntuneJamfOS Deployment Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution EngineeringProcess AnalysisSystem DesignPatch ManagementSecurity Update DeploymentVulnerability RemediationTask Sequence DesignImage-Based Build DesignTechnical DirectionDocumentation Standards

Soft Skills

SupervisionCoachingPerformance ManagementRelationship BuildingStrategic Planning

Industry Keywords

Service DeliveryProject ManagementEscalation ManagementData IntegrityGovernance Standards

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Coordinate service delivery for an assigned Shared Infrastructure Functional Area
Provide solution engineering, process analysis, and system design
Manage projects and system support, including supervision of personnel
Ensure data integrity and security of systems
Participate in management discussions and department-level planning
Assist with strategic planning and resource planning
Provide new programming as needed to keep projects on target
Lead recruitment, development, evaluation, and resource allocation for professional staff
Apply disciplined project management methodology, documentation, and implementation standards
Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf
Evaluate and pilot new deployment methodologies
Own large-scale OS and application deployment strategy across Mac and Windows platforms
Direct patch management and security update deployment for operating systems and third-party applications
Lead escalation management and coordinate engineering resources to resolve high-impact technical issues
Supervise, coach, and develop technical staff
Own hiring, performance management, and career growth for the team
Build and maintain relationships with customers, technicians, analysts, and specialists
Represent the endpoint services team roadmap
Maintain system documentation and governance standards for endpoint infrastructure
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or combination of education and/or experience may substitute for minimum education
6 years of relevant experience
Experience with endpoint engineering, architecture, and escalated technical support across Windows and macOS devices
Experience with MECM, Microsoft Intune, and Jamf
Experience with OS and application deployment strategy, task sequence and image-based build design
Experience with patch management and security update deployment
Experience with vulnerability remediation SLAs
Experience leading escalation management for complex technical issues
Experience supervising, coaching, and developing technical staff
Experience with hiring, performance management, and career growth
Experience maintaining system documentation and governance standards
Preferred: Master’s degree
No specific certification/professional license required
Driver’s license not required

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution 403(b) Retirement Savings Plan, with university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with a new child
Family care resources, including continued childcare support
Adult care resources
Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years