Billing/Scheduling Associate II – Neurology

WashU IT

. Obtain insurance information, referral forms, and counsel patients on financial assistance over the phone .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, insurance billing processes, and customer service within a medical office environment. Proficient in using Epic EHR and Microsoft Office tools to manage patient information and scheduling efficiently.

Highest-signal resume keywords

Patient SchedulingInsurance Billing ProcessesEpic EHRCustomer ServiceMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing SystemsPatient RegistrationInsurance Information CollectionDemographic Data ManagementSchedulingFinancial Information CounselingAccount MaintenanceThird-Party Claims ProcessingOrganizingPrioritization

Soft Skills

CommunicationInterpersonal Skills

Tools & Technologies

Epic EHRMicrosoft ExcelMicrosoft OfficeMicrosoft WordRelatient Patient Reminder System

Industry Keywords

Medical Office SupportPatient CareAppointment RemindersReferral ProcessingFinancial Assistance

About the role

Key responsibilities & impact

Obtain insurance information, referral forms, and counsel patients on financial assistance over the phone
Schedule and register patients by phone or email without patient contact
Communicate with physicians and clinical staff regarding urgent or referred patient scheduling requests
Collect patient demographics and insurance registration information
Review and update new-patient schedules
Call patients with appointment reminders
Process internal physician referrals for clinical care
Explain billing processes to patients and staff and answer inquiries from patients and third-party payers
Assist with basic account maintenance activities
Assist patients with insurance questions regarding billing
Send reminder cards and perform other scheduling duties
Work with Relatient patient reminder system results and contact patients or make scheduling changes
Make daily edits and temporary changes to provider scheduling templates based on physician input
Work in a normal office environment, typically sitting at a desk or table with repetitive wrist, hand, or finger movement

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
3 years of relevant experience
No specific certification/professional license is required
Driver's license is not required
Experience or knowledge of billing systems, customer service, Epic EHR, financial information, insurance, medical office support, Microsoft Excel, Microsoft Office, Microsoft Word, organizing, prioritization, scheduling, and third-party claims
Ability to complete required pre-employment screening, including criminal background check and applicable additional checks

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years