Billing/Scheduling Associate II – Neurology

WashU IT

. Serve as a liaison to patients scheduled for virtual visits .

Posted 11/6/2026full-timeRemote • United StatesMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling and virtual visit coordination, ensuring seamless communication between patients and healthcare providers. Proficient in managing patient demographics, insurance information, and financial assistance inquiries.

Highest-signal resume keywords

Patient SchedulingVirtual Visit CoordinationInsurance Information ManagementFinancial Assistance CounselingCommunication with Clinical Staff

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationTechnology Requirements ReviewReferral Form ProcessingAppointment Reminder ManagementDemographic Data Collection

Soft Skills

Interpersonal CommunicationCounseling SkillsOrganizational Skills

Tools & Technologies

Relatient Patient Reminder System

Industry Keywords

Virtual VisitsPatient LiaisonInsurance QuestionsBilling ProcessesScheduling Duties

About the role

Key responsibilities & impact

Serve as a liaison to patients scheduled for virtual visits
Ensure patients have everything in place for successful visits with providers
Review technology requirements and best practices for virtual visits
Obtain insurance information and referral forms
Counsel patients on financial assistance
Schedule and register patients by phone or email without patient contact
Communicate with physicians and clinical staff regarding urgent or referred patient scheduling requests
Collect patient demographics and insurance registration information
Review and update new-patient schedules
Call patients with appointment reminders
Process internal physician referrals for clinical care
Explain billing processes to patients and staff
Answer inquiries from patients and third-party payers
Assist with basic account maintenance
Assist patients with insurance questions
Send reminder cards and perform other scheduling duties
Work with the Relatient patient reminder system and make scheduling changes
Make daily edits and temporary changes to provider scheduling templates based on physician input

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
3 years of relevant experience
Ability to serve as a liaison to patients scheduled for virtual visits
Ability to review technology requirements and virtual visit best practices
Ability to obtain insurance information and referral forms
Ability to counsel patients on financial assistance
Ability to schedule and register patients by phone or email
No specific certification/professional license required
Driver's license not required

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years