Billing/Scheduling Associate II – Orthopedic Surgery

WashU IT

. Obtain insurance information from patients and counsel on alternative financial assistance options .

Posted 11/10/2026full-timeCreve Coeur • Missouri • United StatesMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, insurance information collection, and financial assistance counseling. Proficient in explaining billing processes and addressing inquiries from patients and third-party payers.

Highest-signal resume keywords

Patient SchedulingInsurance Information CollectionFinancial Assistance CounselingBilling Process ExplanationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationDemographics CollectionReferral ProcessingAppointment RemindersInsurance Questions Assistance

Soft Skills

CommunicationCollaborationCustomer Service

Tools & Technologies

Relatient Patient Reminder System

Industry Keywords

HealthcarePatient CareThird-Party PayersClinical Staff Coordination

About the role

Key responsibilities & impact

Obtain insurance information from patients and counsel on alternative financial assistance options
Communicate with physicians and clinical staff to assist with urgent or referred patient scheduling requests
Provide patient scheduling services, including collecting demographics and insurance registration
Review new-patient schedules and make updates when necessary
Call patients with appointment reminders and obtain insurance information and referral forms
Process internal physician referrals for clinical care
Explain billing processes to patients and staff
Answer incoming inquiries from patients and third-party payers
Work with others to solve moderately complex problems
Assist with basic account maintenance activities
Assist staff with reminder cards and other scheduling duties
Work Relatient patient reminder system results and contact patients or make scheduling changes
Make daily edits and temporary changes to provider scheduling templates based on physician input when needed
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
3 years of relevant experience
Ability to obtain insurance information and referral forms
Ability to counsel patients on financial assistance
Ability to schedule and register patients by phone or email
Ability to collect demographics and insurance registration information
Ability to explain billing processes and answer inquiries from patients and third-party payers
Ability to assist with insurance questions regarding billing
A driver's license is not required
No specific certification/professional license is required
External candidates receiving an offer must complete applicable pre-employment screening, including criminal background check and, as applicable, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, vaccinations, and/or governmental registry checks

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with the university