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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance information processing, and billing inquiries while providing exceptional customer service in a medical office environment.
Highest-signal resume keywords
Patient SchedulingInsurance Information ProcessingBilling Systems ExperienceEpic EHR ProficiencyCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance InformationReferral FormsBilling ProcessesSchedulingAccount MaintenanceDemographic RegistrationThird-Party ClaimsMicrosoft ExcelMicrosoft OfficeMicrosoft Word
Soft Skills
Interpersonal CommunicationOrganizing SkillsPrioritization Skills
Tools & Technologies
Epic EHR
Industry Keywords
Medical Office SupportPatient CareFinancial Assistance Options
About the role
Key responsibilities & impact- Obtain insurance information from patients and counsel on alternative financial assistance options
- Communicate with physicians and clinical staff to assist with urgent or referred patient scheduling requests
- Schedule and register patients by phone or email, including demographic and insurance registration, with no patient contact
- Review and update new-patient schedules
- Call patients with appointment reminders and obtain insurance information and referral forms
- Process internal physician referrals for clinical care
- Explain billing processes to patients and staff and answer inquiries from patients and third-party payers
- Assist with basic account maintenance activities
- Assist patients with insurance questions regarding billing
- Send reminder cards and perform other scheduling duties
- Work Relatient patient reminder system results and contact patients or make scheduling changes
- Make daily edits and temporary changes to provider scheduling templates based on physician input
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- 3 years of relevant experience
- Ability to obtain insurance information and referral forms
- Experience or ability to work with billing systems, insurance, financial information, third-party claims, and scheduling
- Customer service and interpersonal communication skills
- Experience with Epic EHR, Microsoft Excel, Microsoft Office, and Microsoft Word
- Medical office support knowledge
- Organizing and prioritization skills
- No specific certification or professional license required
- Driver's license is not required
- External candidates receiving an offer must complete applicable pre-employment screening
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with a new child
- Family care resources for continued childcare needs
- Adult care resources
- Tuition covered for the employee and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years