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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating patient enrollment, education, and follow-up within the Surgical Prehabilitation and Readiness program, while effectively managing communication among patients, families, and care teams. Proficient in utilizing tracking tools such as Epic and REDCap for documentation and reporting.
Highest-signal resume keywords
Patient Enrollment CoordinationClinical Office ExperienceSupervision SkillsCommunication SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentDocumentationProgram CoordinationInventory ManagementReport Preparation
Soft Skills
Interpersonal CommunicationOrganizing SkillsProblem-Solving Skills
Tools & Technologies
EpicREDCapFitbit
Industry Keywords
Surgical PrehabilitationPatient ServicesQuality ControlRisk Management
About the role
Key responsibilities & impact- Coordinate daily operations of the Surgical Prehabilitation and Readiness (SPAR) program
- Coordinate patient enrollment, education, follow-up, referrals, documentation, and program supplies
- Serve as a central contact for patients, families, care teams, surgical teams, SPAR staff, and operational partners
- Coordinate patient participation from enrollment through the preoperative period
- Support patient assessment, individualized planning, and progress monitoring within established protocols
- Escalate clinical questions or concerns to the appropriate licensed clinician
- Provide approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness
- Help patients and families set up and use program technology, including Fitbits, and troubleshoot routine issues
- Coordinate referrals and connect patients with care-team-identified resources
- Document participation and progress in Epic, REDCap, and other tracking tools
- Track enrollment, Fitbit distribution and returns, and operational information for reporting
- Supervise the SPAR medical assistant, including assignments, training, guidance, and performance feedback
- Order, inventory, assemble, distribute, and ship program materials and loaned devices
- Respond to patient calls and messages and facilitate communication among stakeholders
- Maintain patient accounts, records, equipment, supplies, policies, procedures, quality control, and risk-management processes
- Prepare reports and analyses
- Identify workflow and service improvements
- Assist with clerical tasks such as answering phones, computer entry, copying, and faxing
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- 5 years of clinical office experience, including supervision
- No specific certification/professional license is required
- Medical Assistant experience preferred
- Communication, customer service, interpersonal communication, organizing, and patient services skills preferred
- Ability to perform essential functions satisfactorily
- Successful completion of required pre-employment screening for external candidates receiving an offer
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with a new child
- Family care resources for continued childcare needs
- Adult care resources
- Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years