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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, insurance verification, and medical terminology while ensuring compliance with HIPAA regulations. Strong customer service skills are essential for assisting patients and managing appointment scheduling effectively.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationMedical TerminologyCustomer ServiceBasic Life Support Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Chart PreparationFee Ticket ReconciliationForm Completion AssistanceAppointment SchedulingInsurance Questions Assistance
Soft Skills
CommunicationInterpersonal RelationshipsComputer Literacy
Certifications & Qualifications
Basic Life Support Certification
Industry Keywords
HIPAA ComplianceMedical Office ExperienceCustomer Service ExperiencePre-Employment ScreeningDemographic Information Verification
About the role
Key responsibilities & impact- Greet and register patients
- Assist patients with form completion
- Verify patient insurance and demographic information
- Provide HIPAA, arbitration, and consent-to-treat forms
- Collect co-payments and balance receipts and payments
- Review and update schedules for new patients
- Call patients with appointment reminders and obtain insurance information and referral forms
- Prepare, distribute, collect, and reconcile fee tickets with the daily schedule
- Schedule return patient appointments and patient testing
- Validate patient parking
- Prepare patients’ charts for daily appointments
- Assist patients with insurance questions about the billing process
- Assist staff with reminder cards and related scheduling duties
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent high school certification or combination of education and/or experience
- Basic Life Support certification from the American Heart Association or American Red Cross
- Online BLS certifications without a skills assessment component are not sufficient
- 2 years of experience in a medical office setting and/or related customer service
- Communication
- Computer Literacy
- Customer Service
- Insurance
- Interpersonal Relationships
- Medical Terminology
- Must complete required pre-employment screening, including criminal background check and applicable checks, drug screen, employment and education or licensure/certification verification, physical examination, vaccinations and/or governmental registry checks
- Must be able to perform essential functions satisfactorily
Benefits
Comp & perks- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution 403(b) Retirement Savings Plan, with university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with a new child
- Family care resources
- Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years