Clinical Service Representative II – Program in Physical Therapy

WashU IT

. Register and schedule new and returning patient appointments in Epic .

Posted 10/21/2026full-timeSt. Louis • Missouri • United StatesJuniorMid-Level💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient appointments and referrals using Epic, while ensuring high levels of customer satisfaction in a medical office environment. Capable of handling direct patient care responsibilities and adhering to safety protocols.

Highest-signal resume keywords

Epic Appointment ManagementCustomer Service ExperienceBasic Life Support CertificationReferral Order ProcessingMedical Office Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingReferral DocumentationEpic In-Basket ManagementPatient CommunicationData Entry

Soft Skills

Customer Satisfaction FacilitationEffective CommunicationTeam CollaborationProblem Solving

Tools & Technologies

Epic Systems

Certifications & Qualifications

Basic Life Support Certification

Industry Keywords

Medical OfficePatient CareBlood-Borne PathogensHealthcare LiaisonConsumer Assistance

About the role

Key responsibilities & impact

Register and schedule new and returning patient appointments in Epic
Cancel and reschedule appointments
Obtain and document necessary referrals
Serve as a liaison between consumers and WUSM
Assist consumers with appointment information, systems, procedures, and resources
Explain internal and external customer relationships and route calls appropriately
Manage internal and external referral orders
Retrieve internal referral orders from the referral work queue and attach them to appointments
Receive external referral orders from patients or by fax and transcribe them into Epic
Process, monitor, and act upon Epic In-Basket communications
Assess consumer needs, take messages, and direct calls and communications
Facilitate customer satisfaction
Process assigned Epic work queues and in-baskets promptly
Provide assistance and backup support to clinical support staff
Cover for staff during peak times, vacations, and illnesses
Attend staff meetings, clinic meetings, and training sessions
Perform other assigned duties with occasional on-site rotation between practice locations

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification from the American Heart Association or American Red Cross
Online BLS certifications without a skills assessment component are not sufficient
2 years of experience in a medical office setting and/or related customer service
Ability to perform essential functions satisfactorily
Successful completion of required pre-employment screening
Ability to work in a direct patient care setting with exposure to blood-borne pathogens and use protective devices
Ability to occasionally lift 25 lbs. or less

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources
Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years