Insurance Billing/Collection Assistant II – Pre-Arrival & Billing Teams, Physical Therapy

WashU IT

. Support all clinical practice sites with billing and pre-arrival duties .

Posted 9/17/2026full-timeRemote • Missouri • United StatesJuniorMid-Level💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical billing and coding, including proficiency in ICD-10 coding and health insurance billing processes. Capable of managing accounts receivable, insurance verifications, and maintaining compliance with HIPAA and regulatory standards.

Highest-signal resume keywords

Medical Billing And CodingICD-10 Procedure CodingAccounts Receivable ManagementInsurance VerificationEpic EHR Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingClaims ResolutionCollections StrategiesDetail OrientationComputer LiteracyConfidential Data HandlingHealth Insurance BillingInsurance Follow-UpMultitaskingOrganizing

Soft Skills

Critical ThinkingTeamworkTelephone Communications

Tools & Technologies

Microsoft Office SuiteEpic EHR

Industry Keywords

HIPAAMedicare PlansThird-Party PayersQuality Improvement ActivitiesOSHA Compliance

About the role

Key responsibilities & impact

Support all clinical practice sites with billing and pre-arrival duties
Process billing charges accurately and timely
Review and follow up on billing, collections, insurance verifications, insurance authorizations, and referral record accuracy
Enter demographic and insurance/referral information into patient electronic medical records
Perform specialized duties with minimal supervision
Electronically fax required information for patient visit preparation
Verify daily billing charges and resolve outstanding financial work queue issues
Contact insurance companies and patients for benefit verification and therapy procedure pre-certification
Input, track, and verify physical therapy transactions
Respond to insurance company and other entity questions and requests
Obtain insurance information from patients and review medical records for accuracy
Supply documentation for pre-certification
Communicate with providers and referring physicians
Document and notify relevant parties when pre-certification is received
Review, follow up on, and reconcile pre-arrival, billing, patient, and financial work queues
Answer billing and insurance questions
Maintain required competencies and participate in in-services, staff programs, continuing education, and cross-training
Attend staff, clinic, and training meetings
Comply with OSHA and state and federal regulatory standards
Participate in quality improvement activities
Support clinical staff during peak times, vacations, and illnesses
Perform filing, faxing, copying, correspondence, and other assigned duties

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
2 years of experience in a bookkeeping/accounting and/or medical collection setting
Proficient in Microsoft Office Suite preferred
Experience or knowledge of Accounts Receivable (AR), claims resolution, collections strategies, computer literacy, confidential data handling, critical thinking, detail orientation, Epic EHR, health insurance billing, HIPAA, ICD-10 procedure coding, insurance follow-up, managed care, medical billing and coding, medical terminology, Medicare plans, Microsoft Office, multitasking, office equipment, organizing, teamwork, telephone communications, third-party payers, and working independently
No specific certification/professional license required
Driver's license not required

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for childcare needs
Adult care resources
Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years